Qantas is giving consultants the tools they need to set themselves apart from the online world via a new platform offering more opportunities to personalise bookings.
The Qantas Distribution Platform (QDP) improves the functionality of indirect Agent channels by more closely aligning them with the capabilities currently available via qantas.com, making it easier for trade partners to sell the airline’s products and provide more seamless customer service.
Trade partners will have access to richer content that is relevant to the customer’s journey, including images of cabins and meals and the ability to book extras such as Extra Legroom seating. It will also provide Frequent Flyer information and tier status at the point of sale.
The airline’s Chief Customer Officer, Vanessa Hudson, said the platform is a key part of a broader digital evolution of the carrier’s booking channels and an important step in the delivery of the best possible experience for trade partners and customers.
“The Qantas Distribution Platform will enable our trade partners to provide customers with a more personalised experience, beyond what traditional technology has been able to deliver.”
Vanessa Hudson, Qantas Chief Customer Officer
“There have never been more ways for a customer to research and book their travel. We want to make the booking experience as seamless and enjoyable as possible, no matter their booking channel preference.”
The airline has announced Travelport, Serko and CTM as early adopters of the QDP and is working closely with its other GDS and agency partners to adopt the new technology and innovate as the platform evolves.
READ: Flying Kangaroo smashes direct London flight time, again
READ: Flying Kangaroo cuts cost of flying to Broome to boost tourism
READ: Meet your favourite online training platform