UPDATE 2.51pm: Jetstar has been forced to cancel some of its recovery flights out of the Indonesian island today due to an unexpected change, which made flying conditions unsafe.
In an online update at midday, the Aussie carrier said it had cancelled a handful of recovery flights out of Bali until further notice.
This means that thousands of Aussies hoping to get home today will have to wait a little longer for flying conditions to improve.
Jetstar stressed that the safety of passengers came first and it would continue to monitor the situation.
“There has been a sudden change in today’s forecast for this evening in Bali.”
Jetstar
“As a result, some of our flights out of Bali planned for today have been cancelled.”
Affected customers are being contacted about the update to their service. The carrier said it will automatically rebook these flyers once flights resume.
“We apologise for the unexpected change to your travel plans and understand how frustrating this situation is,” the carrier added.
ORIGINAL 09.00am: Flights from Australia to Bali may still be off the table, but conditions over Denpasar Airport have cleared enough to allow Aussie airlines to operate recovery flights from the island.
Jetstar and its parent airline, Qantas, successfully recovered around 3,800 Australians stranded in Bali yesterday.
The low-cost carrier confirmed that with the help of the Flying Kangaroo, it flew 10 scheduled flights and eight relief flights from Bali to Australia.
View of erupted #MountAgung volcano in #Bali this morning 🌋 pic.twitter.com/8k2yvvowQw
— Christina zur Nedden (@czurnedden) November 26, 2017
The airline will issue an update on flights at around 11.00 am today and warned volcanic activity and ash could result in last minute cancellation of recovery flights at any time.
However, requested that that customers on cancelled flights departing 25, 26 and 27 November and haven’t yet been contacted by the carrier to visit the Manage Bookings page on Jetstar.com.
#MountAgung is seen as it is #spewing #smoke and #ash during #sunset from #Lempuyang village of #Karangasem Regency in #Bali #Indonesia #AA pic.twitter.com/vNic1Ov9XT
— Anadolu Images (@anadoluimages) November 30, 2017
Meanwhile, Virgin Australia is planning to operate its own recovery flights this morning after flying two planes full of passengers from Bali yesterday.
The airline said recovery flights were subject to flying conditions and seats would be distributed to guests who were first impacted and those who require immediate assistance.
Both airlines will not fly any passengers from Australia to Bali.
READ: Jetstar to the rescue! Airline picks up stranded Aussies
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