Don’t expect to be given the option of a print or email receipt after your next Frasers stay because the hotel group is rolling out a new initiative to be completely paperless by late 2019.

The initiative is being rolled out in partnership with cloud application, Infor, as part of a hotel digital transformation strategy.

The project, which started in 2015 with the deployment of Infor solutions at Frasers Hospitality’s Brisbane property Capri by Fraser, has now been extended across all of Fraser Hospitality’s Australian facilities in Sydney, Melbourne and Perth.

Frasers Hospitality 4

As part of the partnership, Frasers is sending everything to the cloud from paper-based administrative work, customer information, and check-out receipts.

The brand said benefits of the roll-out are that staff can now receive real-time information and updates on guests, while for customers hotel process are faster and more efficient.

Frasers Hospitality 3

Regarding cyber security, Frasers’ IT Manager of Australia, Howard Phung, said Infor provides the business with high levels of data privacy to ensure guest details remain protected.

“We needed an integrated, agile and flexible platform to bring our employee- and customer-centric vision to life,” he explained.

Frasers Hospitality 2

“Our aim was to optimise check-in efficiency, eliminate paperwork, integrate next-gen payment platforms, and ensure a high level of personal data security as compliance requirements were growing.”

Howard Phung, Fraser IT Manager of Australia

Frasers is aiming to be 100 percent paperless by 2019.

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Do you think more hotels need to go paperless?