Avalon Waterways has just received the squeeeee-worthy news that they are nominated as a finalist in the 2022 NTIA Awards for the Most Outstanding Industry Support – Cruise. This incredible AFTA nomination aligns with the commitment and dedication that Avalon showed our industry throughout the pandemic and beyond. And it’s why they deserve your vote!
AFTA just announced the return of the beloved National Travel Industry Awards (NTIA) and released their nominees for Most Outstanding Industry Support – Cruise.
It can be challenging for Australians to give themselves props when due, so we’re doing it for them. It’s true that “not all heroes wear capes”: when other businesses cut corners (and losses), Avalon Waterways used its values to navigate the choppy waters of border closures, cancellations, travel hesitancy, and outright fear.
Through their superhero-esque actions, we were all witnesses to their principles of service, collaboration, accountability, integrity, courage, and passion.
Already love Avalon and are ready to vote for them? Vote here now!
Need a reminder of why Avalon loves their agents? Read on!
Vote Avalon for outstanding customer service
Avalon’s low call times have been a blessing, as has the constant contact from their sales team. Part of the Globus Family of Brands (GFOB), Avalon made a commitment to serving agents when they needed to support them most.
On-the-ball calls were made advising agents of booking options after tour cancellations. They also offered options of refunds and credits and explained GFOB’s Peace of Mind plan.
Not only did this high level of communication take some of the stress out of the high volume of cancellations, but it also strengthened relationships. Who doesn’t remember that pal that checked on you in your time of need?
Vote Avalon for speed of refunds
Avalon’s no-questions-asked policy around pandemic refunds made them popular across the trade. No confusing policies or wait-and-see rhetoric; instead, Avalon gave instant refunds!
Avalon did this while protecting agent commissions, so your hard work wasn’t lost. With an average refund time of 3-days (though many were managed in 24 hours), this was about 1000% better than most companies, cruise companies or not.
Vote Avalon for Peace of Mind
Avalon Waterways came together with a clear Peace of Mind plan that was flexible, no-nonsense and, more importantly, consistent. This garnered great respect across the industry.
Vote Avalon because: facts
We’re not making this praise stuff up! In the October 2021 post-pandemic GFOB satisfaction survey, the results spoke for themselves.
Here’s the amazing feedback you gave them:
- 87% of you agreed that GFOB stayed true to doing its best for travel agents throughout the pandemic
- 91% of you believed that GFOB stayed true to doing its best for clients throughout the pandemic
- 85% enjoyed the ease of the GFOB refund policy
- 92% of you rated GFOB’s Peace of Mind policy as better than competitors
- 87% gave props to GFOB’s customer service wait times
- 92% commended the GFOB sales teams’ assistance (btw, Greg Schein is nominated in the Most Outstanding Sales Executive – Cruise category – congrats!)
- 87% of you believed GFOB’s marketing assistance was top-rate
These results demonstrate an 8 or more out of 10 rating across the board! It seems you have recognised their A+ efforts in more ways than one.
Now it’s time to give Avalon Waterways one more nod for the support they’ve offered, both during the pandemic and as we’ve risen back to near-normal travel levels.
Vote Avalon Waterways now!
Activate your superpower abilities and vote Avalon in the Most Outstanding Industry Support – Cruise category, click here.
You’ve got until 5 pm (AEST) on 8 September to vote.
