Air NZ is extending the expiry on all credits to allow more time and flexibility for travellers impacted by the pandemic. Customers with credit as of 30 September 2022 now have until 31 January 2024 to book a new flight and until 31 December 2024 to travel.
Any new credits issued from 1 October 2022 will have a 12-month expiry date to book new flights and a further 12 months to travel.
Air New Zealand Chief Customer and Sales Officer Leanne Geraghty said the extensions will be welcome news for around 500,000 customers who currently hold credits with the airline.
“We know these customers are eager to travel and this extension means they now have more than two years to do so,” Ms Geraghty said
“A significant portion of credit balances were due to expire in January 2023 but given New Zealand’s border has only fully reopened in the last couple of months, we think it’s the right thing to do to extend the expiry of credits given customers haven’t had many opportunities to use them.”
Ms Geraghty said with high demand for flights and limited capacity on the airline’s network, this extension gives customers more time to book early and take advantage of lower fares and more choice of destinations.
“By the end of October, we will have all 29 international ports up and running including our new service to New York, and over the New Zealand summer, we’ll be back at 80 per cent of our pre-COVID international capacity. This opens up more choice for customers on when and where they fly.”
Air NZ customers with credits will receive an email about the extension next week.
For more info, head to airnewzealand.com.au
