Celebrating three decades in the industry, Jamison Travel owner and Travellers Choice member Michelle Everson says the “pain points” are the standout memories of the award-winning Canberra agency’s 30 years in business.
“I’m just incredibly proud that despite all the challenges we’ve faced – from the Ansett collapse to 9/11 and, worst of all, COVID – we survived and thrived,” she said.
“And those are the things our clients remember as well. I still have people coming into the office to remind me how we were the only one who could get them home when volcanic ash closed Europe’s skies in 2010 or to thank us for getting their money back when Ansett collapsed.”
More than 90 loyal clients gathered at Canberra’s Labor Club in July 2023 to help Jamison Travel celebrate its milestone.
Ms Everson acquired Jamison Travel in 1993 as a struggling agency and within a few years was winning accolades, going on to be a perennial Travellers Choice Gold Choice Award winner.
She said the agency is currently enjoying outstanding growth, exceeding pre-COVID sales.
“We’ve written more business this year than in 2019, so it’s onwards and upwards, with our focus, as always, on looking for new ways to enhance our service levels,” Ms Everson said.
Travellers Choice Managing Director Christian Hunter said Jamison Travel is set for many more successful years.
“Michelle has long been recognised as one of Australia’s smartest travel agents and Jamison Travel continues to raise the bar in terms of business performance. Travellers Choice is honoured to have had Michelle as part of our family for almost 25 years,” he said.
Find out about the 2023 Travellers Choice Conference here.
For more, visit travelagentschoice.com.au
