Platinum Travel Group and Acai Travel have teamed up to onboard travel industry-specific AI solutions to allow the independent corporate travel agency to scale smarter and grow revenue tenfold by 2030 without increasing headcount.
Using Acai Travel’s purpose-built AI tech for travel operations will allow Platinum Travel Group, which recently restructured its senior leadership team, to supplement customer service from advisors with task automation.
It also comes as Virtuoso notes that luxury advisors increasingly see AI as an opportunity, not a threat.
Acai Travel’s AI Agents already reduce repetitive workload for advisors by up to 70 per cent and accelerate response times by 50 per cent. For Platinum, the integration goes beyond efficiency, it’s about shaping a more personalised, scalable support experience.
This capability is crucial to Platinum’s strategy focus on Australian small-to-medium enterprises (SMEs) and mid-market businesses, balancing personalisation with cost-effect service.
As margins tighten and customer expectations rise, Platinum sees AI not as a threat, but as the infrastructure for their next phase of innovation, including potential future offerings in employee benefits, client engagement and strategic insights.
Platinum Travel Group COO Ryan Potts said the partnership showcases how mid-sized, agile travel management companies (TMCs) can outmaneuver larger players by embracing intelligent, purpose-built automation without losing the human touch.
“We’re building the TMC of 2030 today. Our vision is to grow sustainably, invest in talent and technology and redefine what value looks like for corporate clients. Acai is the right partner because they don’t just automate tasks, they augment human service with intelligence,” he said.
Platinum Travel Group Managing Director Sarah Szubanski added: “Our agents were instantly impressed by Acai’s ability to interpret our private fares and fare rules with incredible precision – that’s a game changer.”
“It frees up our people to focus on relationships and problem solving, not decoding PNRs or hunting for penalty conditions.
“As the role of the TMC evolves, we’re preparing to offer more than bookings – we want to offer guidance, personalisation and new forms of value. Acai allows us to innovate for tomorrow, while continuing to deliver the service our clients rely on today,” she said.
Find out more at platinumtravelgroup.com.au
