Independence doesn’t mean going it alone in business. Every solo star still needs a backup dancer (or two), and MTA – Mobile Travel Agents has a strong support system in place for its nationwide network of independent advisors, including a dedicated team you can lean on for professional success and work-life balance.
MTA – Mobile Travel Agents makes it easy for independent advisors to achieve their goals by offering eight ways to streamline operations and enhance work-life balance.
Advisors can access tailored business support, technology and tools, training and professional development opportunities, marketing resources, a built-in community, preferred suppliers, business admin support and recognition programs.
One of its most powerful benefits is also perhaps one of the least known, yet this quiet advantage is the one that mobile travel advisors need to know about.
Every MTA advisor can access Assistance Team support, a dedicated team that takes care of your clients so you can go on holiday, embark on famils, recuperate from illness or take up a learning opportunity and still earn your full commission.
This built-in support provides your business with continuity and an ongoing client touchpoint at no extra cost as part of the all-inclusive MTA – Mobile Travel Agents model.
All MTA travel advisors receive a minimum of 10 days’ Assistance Team support. As your business gains momentum, you can up your access and tap into unlimited days.
Selling solo – with support
MTA Platinum Elite travel advisor Renee McLennan said having the support of an Executive Assistant was invaluable as her business took off.
“I started from scratch without previous contacts in 2018 and grew to 500 clients in two years. Post-COVID, the return of my clients and an influx of referrals in 2022 saw me working 70 to 80 hours and by 2023, I knew I couldn’t keep up with demand,” she says.
“I couldn’t take any personal holidays and the few famils I attended saw me working all hours in different time zones to service clients. It also affected my turnaround times and the ability to take on new clientele or bookings.”
McLennan initially employed an MTA – Mobile Travel Agents team member on a private basis, and on reaching Platinum Elite with a database of 800 clients, she was offered an Executive Assistant.
“Being paired with Priti Gatto for the last 18 months has been invaluable – she gets me and understands how I like to operate,” McLennan says. “We have established an effective workflow system to allocate and action tasks that has allowed me to be more present with clients and my home life.”
“I can concentrate on clients and focus on growing private escorted groups as part of my business, secure in the knowledge that tasks are being actioned in the background.”
Balancing independence with assistance
For MTA Platinum Elite travel advisor Catherine Kimberley, working with the MTA – Mobile Travel Agents Assistance Team has also been a positive experience, particularly when overwhelming challenges arose.
“My firsthand experience with MTA – Mobile Travel Agents Assistance Team service has been incredibly positive, particularly in supporting my mental health and work–life balance,” she says.
“My home lost power for several days due to a severe storm, meaning I had no access to work systems, internet or phones at a critical time and also impacted clients who required urgent assistance.
“The MTA Assistance Team stepped in immediately and supported my clients, handling the situation professionally and with care.
“Knowing there is a dedicated support system available when challenges arise provides real peace of mind and significantly reduces the stress that can come with running your own business,” she says.
Kimberley says the Assistance Team service reinforces how MTA – Mobile Travel Agents genuinely cares about the well-being of its advisors.
“The Assistance Team support has made a huge difference in helping me maintain a healthy work–life balance while still running a successful business. Knowing there’s a trusted team available to look after my clients when I’m away gives me real peace of mind,” she says.
“Whether I’m on holiday or attending a famil, I don’t feel the pressure to constantly check my phone or worry about urgent issues. I can focus on enjoying the experience, learning and recharging, knowing my clients are being well looked after.
“This support allows me to take proper breaks, spend quality time with my family and come back to work feeling refreshed and motivated. It’s a big part of what makes working with MTA so rewarding and sustainable,” she says.
Making moves in 2026?
MTA – Mobile Travel Agents marked 25 years in 2025, capping off the major milestone as an NTIA category winner for Most Outstanding Mobile Advisor Network.
MTA is firmly established as the go-to for advisors considering making a change in 2026 by starting your own travel business, working from home or going mobile – working anywhere in the world.
You’re not just an independent agent; advisors enjoy all the benefits of a connected, supported community, from comprehensive support systems and access to resources and training to the peace of mind and flexibility that the MTA – Mobile Travel Agents model provides.
This support empowers advisors to grow your business, operate more efficiently and sell with confidence – all while retaining your independence.
Whether you’re seriously planning your next step or just exploring what’s out there, MTA has created a free guide for experienced advisors to help understand what it takes to be an independent or home-based travel advisor.
Visit mtatravel.com.au to download.
This article is brought to you by MTA – Mobile Travel Agents:
