helloworld agents have been equipped with new skills to positively influence and engage with clients, as part of the agency group’s ‘hello You’ program.
The company said its agents have now completely the second round of the program and are now using their new-found skills in their day-to-day business.
Developed by leading global training expert and PeopleInProgress CEO Terry Hawkins, the comprehensive program empowers helloworld’s front line staff with the skills to influence, engage, and create strengthened, long lasting customer relationships.
The second installment of the educational program gave agents the edge when it comes to customer relations.
It also taught them to add significant business enhancements to their agency.
“Our hello You training program reflects our commitment and that of our agents to delivering excellence in customer service.”
Julie Primmer, helloworld Head of Branded Networks
She said the program gives the network and its brand-carrying members a key difference within their communities.
According to David Padman, the group’s Head of Associate and Affiliate Networks, said research shows excellence in customer service is a prime advantage and the program embraces that are cements agents as business leaders.
In addition to clarity of purpose, helloworld agents are already seeing significant business advantages through putting the practical outcomes of the training into action.
Retail Sales Manager from helloworld Thornton, Sarah Fenton, described the training as a ‘real game changer’.
She said it taught her to not only look at how to improve the business, but how to improve customer relations and communication.
“We came out of the hello You training program feeling empowered, motivated and amazed by the practical skills that we are now able to take back to our agency.”
David and Jennifer Smith, Capri Managing Directors at Travel
“Our presenter was outstanding and kept us 100 percent captivated throughout the entire three days of the course. We want to thank helloworld for engaging People in Progress to run the hello You courses,” they said.
“It can only be a positive thing not only for all helloworld members and employees who take the course from a work prospective but also for consultants on a personal level.”
