Rex Airlines is flying high with the news that the regional carrier won South Pacific’s Best Cabin Service in the 2024 Airline Passenger Experience Association (APEX) Awards held in Singapore on 9 November 2023.
Rex Executive Chairman Lim Kim Hai accepted the accolade, saying the airline prided itself “on our warm, heartfelt country hospitality, which sets us apart from all other airlines”.
“Our cabin crew exemplify this ethos, providing in-flight service which even other Australian carriers talk about.
“This award recognises their tremendous efforts put in every day to exceed expectations in sometimes very difficult conditions and it is indeed gratifying to see our passengers acknowledging this spontaneously in the surveys.
“I thank each and every one of our cabin crew for the outstanding job they do every single day,” he said.
Almost one million flights were anonymously rated by passengers across more than 600 airlines from around the world using a five-star scale for the APEX Awards.
The award ceremony was part of the FTE APEX Asia Expo, the air transport industry’s largest passenger experience and business performance event.
“This prestigious award, coming closely on the heels of the other marquee awards like the Skytrax award for Best Regional Airline Australia & Pacific and the Australian Aviation award for Airline of the Year, irrefutably demonstrates that there is only one national carrier where Australians can feel truly at home,” Mr Lim added.
Also in the 2024 Apex Awards, Air New Zealand took out the gong for South Pacific’s Best Overall Airline while Fiji Airways won Best Entertainment and Best Seat Comfort.
Read the full list of 2024 APEX Award winners here.