Flight Centre Travel Group (FCTG) has chosen Tata Consultancy Services (TCS) to futureproof its global technology backbone, strengthening cloud, resilience and scale as part of a major digital transformation.
TCS will power FCTG’s next phase of global digital transformation with a focus on cloud modernisation, resilience and scalable enterprise platforms.
The strategic partnership will see the tech giant futureproof FCTG’s cloud and network services, strengthen digital resilience and modernise services platforms across its worldwide operations.
The upgrade will also streamline and consolidate core systems, leveraging FCTG’s existing digital investments while improving performance across the Group’s global enterprise technology stack.
TCS will apply its deep expertise across technology, data, and AI in the travel sector to help FCTG standardise platforms and drive continuous service-level improvements across the business globally.
For frontline staff and clients at an operational level, the transformation is designed to simplify systems and improve reliability, enabling smoother internal processes, faster innovation and more consistent customer experiences across markets.
FCTG CEO Graham Turner said the partnership supports the Group’s long-term evolution as a global travel business.
“We are delighted to be working with TCS as we continue our evolution as a business. Strengthening our technology backbone is an ongoing priority and we look forward to collaborating with the team to deliver tangible benefits to our people and, ultimately, our customers and shareholders,” he said.
The strategic partnership builds on Tata Consultancy Services’ long-standing expertise in the travel sector, including consulting-led solutions across business operations, customer service management, supply chain, marketing, pricing strategies and business model reinvention.
TCS Consumer Business Group President Krishnan Ramanujam said the collaboration will help simplify enterprise technology while improving both customer and employee experiences.
“We are happy to partner with Flight Centre Travel Group on this pivotal transformation to simplify and uplift the customer and employee experience. Together, we are transforming the enterprise technology services of one of Australia’s most iconic travel brands to adopt an AI-first simplified global operating model,” he said.
With more than 30 years of travel industry leadership, including over 35 years operating in Australia, TCS has a nationwide footprint and is also widely recognised as a major endurance sports sponsor, including the TCS New York Marathon, TCS London Marathon and TCS Sydney Marathon. TCS is part of the Indian multinational Tata Group, which also includes Air India.
Find out more at fcgtl.com
KARRYON UNPACKS: For frontline travel advisors, FCTG’s partnership with TCS highlights how large-scale cloud and AI-led modernisation can streamline operations, support growth and deliver more resilient, customer-centric global travel businesses.
