Air New Zealand says there will be “some cancellations” on its long-haul network next week, confirming industrial action for two days on 12-13 February 2026.
After failing to reach an agreement with unions representing its widebody cabin crew, Air New Zealand will now undertake facilitated bargaining with the Flight Attendants’ Association of New Zealand (FAANZ) and E tū. The unions, however, have limited strike action to two days rather than the intended three.
In a message sent to the travel trade, New Zealand’s flag carrier states that “there will be some cancellations on our long-haul network”, but adds that it is “working to prevent cancellations across our Tasman and Pacific network, through schedule adjustments and increased flying of our narrowbody aircraft”.
Air New Zealand’s regional and domestic networks will operate “as normal”.
“Our schedule will be updated to reflect the strike, with these schedule changes being progressively rolled out to the GDS starting from tomorrow, Wednesday, 4 February 2026,” it says, adding that some flights may be restricted for sale while it is updating its schedule.
On its website, the airline says it is “focused on minimising disruption and ensuring New Zealand remains connected to the world”.
“Contingency planning is well underway. While there will be cancellations on the long-haul network, affected customers will be reaccommodated where possible and we will begin contacting them from 4 February,” it adds.
For those with cancelled flights, Air New Zealand will rebook passengers on alternative services, provide accommodation, meals and transport (where required), and offer refunds or hold the value of fares in credit for future travel.
Air New Zealand’s widebody fleet – consisting of Boeing 777 and Boeing 787 aircraft – predominantly flies to North America and Asia, with some jets also operating on busy routes in Australia.
What advisors need to know
In its trade message, the carrier says travel advisors should monitor queues closely, contact affected customers promptly and review alternative travel options.
It adds that customers impacted by cancellations or changes have flexibility under the “Schedule Change” policy. As this is a controllable disruption, customers may choose a full refund if a flight is cancelled, delayed or no suitable alternative exists, regardless of fare rules, the airline states.
According to the carrier, accommodation support can be arranged through dedicated support teams, or customers may claim expenses under reimbursement guidelines.
It also urges travel advisors to prioritise booking within the fare rules or with Star Alliance partners.
For updates, Air New Zealand urges travel advisors and passengers to visit its Travel Alerts.
KARRYON UNPACKS: For advisors, this is about communication and calm problem-solving: monitor queues, brief customers early, lean on schedule change rights and protect traveller confidence while Air New Zealand manages long-haul disruption.
