Crystal has introduced an innovative platform for an enhanced advisor booking experience, with upgraded features and support.
Crystal has announced today the launch of its new, state-of-the-art booking engine, designed to streamline and enhance the booking experience for travel advisors.
Going live from today, 1 August 2024, the new platform has been created with agents’ ease of use in mind and includes advanced features and support options tailored to meet the needs of travel professionals booking Crystal cruises for their clients.
In launching the new tool, the company says it aims to set a new standard for the cruise industry, making it simpler and more efficient for travel advisors to manage cruise bookings.
The booking engine will seamlessly integrate into crystalcruises.com and will offer a suite of resources designed to provide travel advisors with flexibility, speed and reliability to effectively serve their clients.
To ensure a smooth transition, the cruise line has developed comprehensive training resources, including webinars, video tutorials and step-by-step guides. Travel advisors will also have access to a dedicated support team ready to assist with any queries.
“Our trade partners are always looking for efficiencies that will drive improved productivity, and with Crystal’s new booking engine, we believe we are introducing a system is logical, informative and intuitive,” said Tony Archbold, Vice President – Sales – APAC.
“We are confident that advisors will enjoy using this system to enquire and to make their Crystal reservations,” he said.
Key features of the new engine include:
- Intuitive user interface – the new booking engine boasts a clean, easy-to-navigate design that simplifies the search and booking process.
- Real-time availability – advisors can access up-to-date information on cruise availability, suite categories and pricing
- Personalised recommendations – the platform leverages advanced algorithms to provide cruise recommendations based on clients’ preferences and optional back-to-back voyage combinations.
- Enhanced support – a dedicated support team and comprehensive training resources to ensure travel advisors can make the most of the new system.
- Exclusive promotions – travel advisors can access special deals and promotions through the new booking engine.
In other recent news, the luxury cruise line has shared release dates for its highly anticipated 2026 itineraries ahead of the official launch.
For more information, visit crystalcruises.com
