When you have a business partnership foundation that is open, supportive, honest, trustworthy and caring, great things can grow. That’s why TravelManagers commits to these relationship pillars. Discover how TravelManagers is a perfect match for home-based travel consultants (and could be for you, too).
TravelManagers is Australia’s leading home-based mobile travel advisory business. With more than 18 years in business, they figured out how to build great relationships long ago. They bring that experience, knowledge and wisdom to all personal travel managers (PTMs) they partner with.
But don’t just take our word for it – find out what it’s like to partner with TravelManagers directly with those who know – their PTMS – in their own words via the video below.
Supportive beyond systems
Support from the National Partnerships Office (NPO) goes beyond the team’s systems, ticketing and marketing prowess on offer. Their wraparound business structure, one that reflects their brand culture, elevates the work of their PTMs.
Victoria-based PTM Emma Lucas has experienced this support firsthand.
“I don’t think I could run my business without the TravelManagers’ NPO team. They always offer so much priceless assistance. I’ve never worked with a more supportive group,” she said.
A multitude of strengths
Bringing a multitude of strengths (and a can-do attitude) is something the NPO team prides itself on. With experts across the business, they can attend to every kind of PTM need at a moment’s notice.
Rose Febo appreciates how much TravelManagers contributes: “The NPO ticketing team saves me hours of stress. They generally respond within the hour, and the problem is quickly sorted. I’m so much more efficient because of their support.”
This support isn’t only in the booking process for your clients’ dream trips. It’s across the board. For instance, the TravelManagers dedicated marketing team helps you develop a comprehensive strategy to build your brand and grow your business.
Townsville-based PTM Maria Piliouras loves the strategic support.
“The marketing team is amazing, sending newsletters on our behalf, freeing up more time for my clients. And the training team are great for upskilling,” she said.
True partners in business
Feeling seen and heard is important in any relationship – something TravelManagers’ state-based Business Partnership Managers (BPMs) know all about.
Working closely with the PTMs in their regions, the BPMs are mentors, sounding boards, meeting facilitators, advisors and also coordinate supplier presentations. They take pride in being available for personal and professional discussions.
PTM Rose Febo understands the depth of what her BPM brings: “Dedicated business partnership managers are crucial, they’re like the glue keeping everything together. Their great supplier relationships are so beneficial and they organise regular PTM cluster meetings so we can catch up with them.”
“Our social gatherings also foster the sense of community for which TravelManagers is renowned.”
Community & camaraderie
Beyond the NPO team, PTMs can tap into the network’s collective knowledge and expertise. Any advice or assistance requests generate a quick response across the PTM network.
The result is a strong sense of connection and community.
PTM Emma Lucas loves that everyone at TravelManagers feels like one big family.
“The support I receive extends through the network of other PTMs. If I have an urgent out-of-hours question, our closed Facebook group means there is always someone to assist. The sense of community is amazing,” she said.
Support for supplier relationships
TravelManagers fosters strong supplier relationships to ensure everyone can run a successful travel business. It does this in various ways, including coordinating training sessions and famil opportunities.
“Your business is only as strong as your client and supplier relationships. The NPO team works hard to ensure they remain strong,” Ms Febo added.
An access-all-areas culture
Openness is key to any relationship, and while many businesses do not offer such transparency, it is a core tenet at TravelManagers.
Accessibility is crucial and PTMs are encouraged to freely express their opinions, ideas and challenges to anyone, from a fellow PTM to the CEO.
“The results translate to an open and positive attitude across the company,” Ms Febo said. “There’s no one at TravelManagers that I could not call. From the top down, you can bounce ideas around; the reception is always positive.”
Commitment to wellbeing
TravelManagers knows their care commitment to the PTMs benefits all, so personal wellbeing is a focus.
At this year’s national conference, TravelManagers had a ‘Future Fit’ focus, connecting PTMs to some of Australia’s most respected experts on resilience, innovation and adaptation.
“If you need to take time away from your business for any reason – health, family, travel – there are dedicated locums (or you can choose a buddy colleague) to look after your clients,” Ms Piliouras said.
“Knowing that I can take important time away from my business without worry means I can enjoy my time away.”
If you’re an experienced travel professional considering a change, visit TravelManagers to discover how.
If you have questions or want to find out more about your relationship compatibility, check out TravelManagers’ frequently asked questions.
Alternatively, call the National Partnership Office (NPO) team on 02 8062 6400 or email email@example.com.
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