Service and Creative Skills Australia (SaCSA) is reviewing three national travel, tourism and guiding qualifications and invites the industry to have their say and shape entry-level training needs through a series of free online workshops on now.
The SaCSA qualification review features updates to three that underpin entry-level training across the travel and tourism sector and SaCSA is opening the process to employers, workers and learners through online sessions running from late June into early July 2026.
The qualifications under review are the SIT30125 Certificate III in Tourism, the SIT30222 Certificate III in Travel and the SIT30322 Certificate III in Guiding.
Each SaCSA qualification review has its own dedicated workshop with a separate information session preceding it.
What is being reviewed and when
A one-hour SaCSA qualification review information session runs first, followed by an industry-focused workshop for each of the three qualifications. All sessions run online from 1-2pm AEST.
The Certificate III in Travel workshop is set for 30 June, the Certificate III in Tourism workshop for 1 July, and the Certificate III in Guiding workshop for 2 July 2026.
Why the qualifications are changing
According to SaCSA, the travel, tourism and guiding sectors have changed significantly in recent years, with automation, AI-enabled booking systems, evolving customer expectations and the growth of specialised travel services reshaping the skills the workforce needs.
The SaCSA qualification review aims to ensure the qualifications reflect contemporary industry practice and prepare learners for real jobs in the modern travel sector.
What it means for the trade
The SaCSA qualification review workshops are the formal channel for travel advisors, tourism operators and guiding businesses to feed their day-to-day experience into the training that shapes new entrants to the workforce.
For agencies dealing with recruitment and the skills gap left by the pandemic, the content of these qualifications determines what the next generation of staff arrives knowing.
KARRYON UNPACKS: The qualifications being reviewed are where many future travel advisors and tour guides start, so updates will follow new staff onto the shop floor. With AI and automation cited as drivers , this is a rare moment for the people who actually sell travel to influence the training before it is set.
