This week on Travel Agent to the Rescue we speak to Debra Carr from helloworld, who came to the rescue after flooding impacted her clients’ holiday in India. We’ll hear from her clients, too.
Debra is a Travel Specialist/Director at helloworld in Surrey Hills in Melbourne.
Take it away Debra…
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We recently had clients in a remote part of India where their flights had been cancelled due to flooding at the airport they were travelling via. They were told to sit and wait and that they may be delayed for a couple of days.
The clients called me and I managed to book new flights in the reverse direction to a non-affected airport, as well as amend the itinerary, hotel bookings and sightseeing in the reverse order so they could resume the trip the same day.
Our local operator in India worked with us to ensure the clients were well looked after and were met and provided with private transfers directly to their hotel.
We also arranged to have Ayurvedic massages included with our compliments so they could relax on arrival. Also, as one of the clients was not well at the time, we advised the hotel to have a doctor’s contact ready for her on arrival.
The clients were very appreciative and said it would have been impossible for them to make the changes themselves as the Internet connection was so slow and almost non-existent.
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Nice work Debra!
And this is what the clients had to say on their end…
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We love organising our travel with Debra and the team at helloworld.
They take the time to get to know us and what we like as a holiday, which helps to create a great experience that’s more than just a holiday – they’ve lots of great ideas based on their own travel experience.
We recently had to totally rearrange nine-days of a trip because of the sudden closure of an airport due to flooding which would have been impossible for us to do stuck at an airport.
All it took was an email and a few hours later we were back on track with new flights and accommodation.
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Thanks for that guys.
Today’s story highlights the power that travel agents have when things go awry. By being in complete control of the clients’ flights and the rest of their itinerary, they can make any necessary changes on their end.
Go travel agent, go!
Have you read some of our other Travel Agent to the Rescue stories? Click here, here, and here. They’re all well good indeed.
Do you have any of your own stories of how you saved the day as a travel agent? Email shaun@karryon.com.au and you could have your story published!
