Flight Centre Travel Group deepens its commitment to forging meaningful relationships with Aboriginal and Torres Strait Islander communities and creating impactful change in the industry with phase two of its Innovate Reconciliation Action Plan.
FCTG’s Innovate RAP for 2025–27 has established 14 key actions and 68 deliverables dedicated to reconciliation. Four plan types – Reflect, Innovate, Stretch and Elevate – allow organisations to continuously develop their reconciliation commitments.
The first Innovate plan launched in 2022, increasing the Group’s support for Indigenous businesses with last year’s efforts resulting in collaboration with 39 enterprises and a spend of $2.8 million.
As part of its first Innovate plan, FCTG appointed a First Nations Inclusion Leader, formed a RAP working group and an employee-led Yarning Circle, hosted cultural awareness training for leadership and introduced a staff module, created a First Nations Engagement Guidebook for suppliers, held National Reconciliation Week events, organised on-Country immersion experiences with Intrepid Travel, donated $65,000 to FareShare’s Meals for the Mob program and encouraged in-store Acknowledgement of Country signs.
The next phase will focus on integrating Aboriginal and Torres Strait Islander voices within the business, building long-term partnerships, organising and hosting multiple events during key reconciliation weeks, allocating resources and budgets towards commitments, ongoing education across all levels of the business and with suppliers and improving employment opportunities for Indigenous peoples.
FCTG First Nations Inclusion Leader Lynne Mailata said genuine commitment and collaboration were key to successfully delivering value.
“We’ve learned that true reconciliation isn’t about ticking boxes, it’s about challenging ourselves to create real, lasting change. Our RAP is a testament to that journey,” she said.
“We’re proud to be on our second Innovate RAP, focusing on deepening relationships with Aboriginal and Torres Strait Islander communities, engaging our people and influencing change across the broader industry.”
Flight Centre Travel Group’s Australia MD James Kavanagh said the company is proud to embark on the second phase, even more committed to positive change by offering real opportunities to benefit Aboriginal and Torres Strait Islander peoples.
“While we are pleased with how far we have come in our reconciliation journey, there is always more to be done,” he said.
“As Australia’s largest travel retailer, our role includes the responsibility of ensuring we do our part to respect the sacred nature of these lands, educate our people and customers and continue to walk alongside the Traditional Custodians.”
Find out more at fctgl.com
