Ever had a disgruntled customer whose flight was delayed and helping them was out of your hands? Of course you have. Well, now, thanks to a new player on the scene, you CAN help them AND earn commission while doing it.
It sounds a little too good to be true but that’s the premise of flight disruption compensation company AirHelp.
AirHelp has landed in Australia and is inviting travel industry players to partner with them to assist passengers with compensation claims and earn some sweet commission in the process.
Many people don’t realise, but flight disruption compensation has strict legal regulations, especially in the European Union.
EU Air Passenger Rights Law regulation EC 261 says travellers may be eligible to up to €600 (AU$977) in compensation following a delayed or cancelled flight, after being denied boarding or because of missing a flight connection. SAY WHAT?
And because so many people are unaware of this law, it’s leaving millions of dollars unclaimed. AirHelp wants to change that.
AirHelp CEO Henrik Zillmer said every year, globally around 18% of all flights are disrupted and air passengers may be eligible for compensation which they can claim up to three years later.
“Based on our market research most Australian travel industry players have also been unaware of air traveller compensation regulations and entitlements for their customers.”
AirHelp CEO Henrik Zillmer
Under the EC 261 law passengers can claim compensation on all airlines departing from EU countries or flights arriving in EU, on an EU based carrier.
The reason for the flight delay must be within the airline’s control, meaning disruptions due to weather, air traffic control restrictions etc are not eligible for the compensation.
“Our market launch partners have given us very positive feedback of the service. It is a new value-add service to their customers and income source for travel providers,” Henrick said.
Satu Raunola-Spenacer and Minna Monaghan from AirHelp Australia
The process is quick and easy to set up and does not require any investment. Contact satu.raunola@airhelp.com for more information.
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