Etihad Airways passengers looking to score a bargain upgrade at the last minute are in luck, with the airline announcing that customers can now bid for a more luxury seat using their Etihad Guest Miles.
Guests will be able to see real-time notifications of their bid displayed on their screen, allowing two or more individual bids at the same time.
Email and SMS updates will also be sent to notify them of the status of their bid.
Etihad Guest members will receive an email invitation to bid for a one-cabin upgrade seven days prior to their flight, or they can visit the etihad.com ‘Manage Your Booking’ page, or etihadguest.com.
The auction will take place from 48 to six hours before takoff. Once the auction closes, the successful winner will be notified immediately.
Etihad Airways Vice President of Products & Guest Experience Jamal Al Awadhi said the new opportunity to redeem miles was a sign of their commitment to Etihad Gusts.
“Our customer experience philosophy is centered around choice and how our guests choose to enhance their journey with us,” he said.
Bidding guests are encouraged to still check-in online up to 48 hours prior to departure on the Etihad Airways Mobile App or on etihad.com via the Self Service Hub, as the system will still process successful upgrades.
If an upgrade offer is accepted, a new boarding pass will automatically be available on the Etihad Airways Mobile App or will be provided at check-in. Easy.
Soon passengers will be able to bid with their miles on neighbour free seats as well as combine cash and miles for bidding.
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