Start the group chat with, Malaysia Airlines? The airline has become the first in Malaysia and fifth in aviation to connect with its clients via WhatsApp.

Malaysia Airlines followed up on recent digital developments with a new partnership that enables customers to receive their flight booking confirmation and flight status through the popular messaging service.

As the first airline in Malaysia to integrate WhatsApp Business solution, Malaysia Airlines believes the service will “enhance the customer experience” by providing flight notifications directly to their phone.

Similar to an airline app?


Yes, similar to an airline, the service will notify guests of gate changes, check-in details and boarding or schedule notifications.

“The new service will further enhance the customer experience for todays always connected customers.”

Izham Ismail, Malaysia Airlines Group Chief Executive

“Malaysian Hospitality is not just about the service,” he added. “It is about making the journey stress-free and convenient for our passengers.”

This new WhatsApp platform is offered in addition to the airline’s traditional methods of communication of email and SMS.

Travellers keen to connect with Malaysia Airlines via WhatsApp can do so by messaging: +603 8777 4570.


What are your thoughts on the digital expansion?