Sydneysiders travelling internationally with Qantas will notice something slightly different about the airline’s check-in area… it’s missing check-in counters.

The Flying Kangaroo removed check-in counters for Economy passengers at Sydney International Airport in March this year, in favour of self-service kiosks.

The shift away from traditional check-in at Terminal 1 follows the carrier’s adoption of self-service kiosks and bag drops in T2 and T3 domestic terminals.


Image: Qantas

A Qantas spokesperson told KARRYON that Economy flyers are fully equipped to check themselves in via 36 kiosks and 12 auto bag drops.

For Travel Agents with non-tech savvy clients, the area is also hosted by a team of Qantas customer service Agents who are available to assist passengers.

The spokesperson said flyers have embraced the change with initial feedback being very “positive”.

“Initial feedback has been positive.”

Qantas Spokesperson

The removal of check-in counters was first brought to KARRYON‘s attention by industry professionals who claimed their clients with non-English speaking backgrounds were struggling with kiosks’ English directions.

Qantas told KARRYON it’s looking to resolve the language barrier and is currently “investigating adding foreign language setting as part of the next system upgrade”.


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Do you prefer self-service kiosks over check-in counters?