“I f***ing hate this airline and your s**tty flight attendants, especially the ugly ones on my flight today.”
Say what?!
For the most part people love their flights attendants. They’re well dressed, helpful, almost always smiling and if you’re nice enough, they’re the people that can sneak you a treat or two.
Unfortunately, a few air passengers don’t share the same enthusiasm for their cabin crew as we do and they’re not afraid to let them know.
Delta recently launched a new survey program called Delta Pulse, which allows its guests to submit real-time feedback about their travel experience.
Employees, across all areas of the business, then log onto Delta Pulse feedback and sift through what customers had to say.
Sounded like a great initiative, until Delta flight attendants logged into the program to find several offensive and hateful comments that went well beyond critiquing their customer service.
Several distasteful comments were posted about their weight and in some cases, even their sexual orientation.
Some of the worst messages were:
“Ugliest flight attendant I’ve ever had, but she was sweet.”
There was also: “The aisles are too narrow on your planes and my elbows kept getting bumped by the pudgy flight attendant who couldn’t control the movement of her ass”.
And: “You have too many old, worn out and overweight flight attendants on this flight. There are also a few who are clearly “alternative lifestyle”. It sure makes flying Delta less enjoyable”.
Need more examples? Check out Savvy Stews.
Needless to say, staff aren’t exactly thrilled about the new system and of course, Delta is now tweaking the system so filters will guests from leaving inappropriate comments.
