Forget about what you may have heard in the past about Tigerair’s customer service, because the budget airline has made its passengers one of its biggest priorities.
Virgin Australia’s low-cost subsidiary has introduced two new customer facing innovations that it says will enhance the customer experience, both at the terminal and through the online booking process.
The first initiative is ‘Max Airport by Levarti’. It’s a new iPad based app that will let check-in staff at the airport move from behind the desk and engage with customers anywhere in and around the terminal.
Max Airport by Levarti has launched at Melbourne Airport.
This launched at Melbourne Airport this week and is expected to roll out to other gateways in the coming weeks.
The second initiative is a new and more modern internet booking engine.
Going live this month, Tigerair says it will make booking with the airline more ‘convenient and seamless than ever before’.
Tigerair Australia Commercial Director, Adam Rowe, said that the Tigerair brand is all about value, choice and innovation and that the product enhancements announced are all part of the airline’s focus on improving the customer experience.
“Max Airport will essentially mobilise ground staff to check-in passengers and print boarding passes on the spot, assist customers to change flights or purchase optional add on items such as extra luggage or extra leg room seating.”
Adam Rowe, Tigerair Australia Commercial Director
Following the initial deployment in terminals around Australia, Tigerair will progressively implement the new Max Airport technology to enhance other parts of the operation, such as disruption management, in due course.
