United Airlines is upgrading the customer experience in its United Clubs including an overhauled food menu, extensive club renovations and a hospitality-focused approach to customer service.
Last week United Airlines announced it is transforming the customer experience in its United Clubs with upgrades including an overhauled, complimentary food menu launching this week, extensive club renovations and a hospitality-focused approach to customer service.
“We’re making major changes in our United Clubs to give our customers the elevated, hospitality-centric service and experience they deserve and expect.”
Jimmy Samartzis, vice president of customer experience
“Our new fresh, tasty and healthy food offerings, overhauled service approach, and systematic investment in renovating the rest of our 49 clubs worldwide will give our customers an airport getaway for relaxing or being productive during the hustle and bustle of their travel day.”
New Complimentary Food Menu
United will launch an all-new complimentary food menu in its United Clubs – from a Greek yogurt bar and hot oatmeal station to hummus with pretzel crisps and peppers. The menu is focused on freshness, variety and quality. United is replacing all current offerings with the new healthy and delicious choices, beginning with Chicago O’Hare International Airport this week.
The new items will be available at United Clubs in Houston, Denver, Newark, Los Angeles, San Francisco and Washington Dulles by the end of summer. All United Clubs worldwide will feature the new food by the end of the year.
Hot old-fashioned oatmeal
Assorted toppings. Mixed fruit, granola, cinnamon, raisins, honey and brown sugar.
Greek vanilla yogurt
Assorted toppings with mixed fruit, granola, cinnamon, raisins, honey, brown sugar.
Cage-free hard-boiled eggs
Scones
Their flavors rotate between cinnamon vanilla, blueberry, cranberry orange.
Fresh hummus
The hummus comes with pita thins or pretzel crisps, Greek olives, freshly sliced red bell peppers.
Mediterranean salad
The salad gets served with wheat berries, peppers, tomatoes, black olives.
Sheila G’s brownie brittle™
