Trafalgar and Costsaver have cancelled all Italy trips effective immediately, until 31 March 2020. The company are attempting to reroute all Discovery trips travelling through Italy wherever possible.
Clients who have booked to travel to or through Italy up and until 31 March 2020, can choose any alternative trip with Trafalgar, Costsaver or any TTC travel company anywhere in the world, with a 15% saving.
Any guest who chooses to cancel, can apply to take their trip at any other date within the next year.
For clients travelling after 31 March 2020, Trafalgar and Costsaver are continuing to monitor the situation and following all authority guidelines and live updates will continue to be provided at the Trafalgar and Costsaver websites.
Keeping customers safe
In addition, and in accordance with travel restrictions imposed by governments worldwide, all trips travelling to and through China, and commencing before 30 April 2020 have been cancelled. For clients travelling from May onwards, further updates will continue to be provided at Trafalgar.com.
All worldwide trips (with the exception of those outlined above) are operating as planned. Trafalgar and Costsaver will continue to follow advice from government advisories and remains in touch with all our on the ground suppliers, will live updates available at Trafalgar.com and Costsavertour.com.
For guests with existing bookings departing on or after 1 April 2020, Trafalgar and Costsaver have temporarily changed the terms of its cancellation policy to give clients more time to make decisions about their future travel plans without worrying about increasing penalties.
Effective immediately and until further notice for 2020 Trafalgar and Costsaver trips departing 1 April 2020 or later, the brands are temporarily offering a waiver for the cancellation penalty until 30 days prior to departure should guests wish to change their dates or travel to a different destination with Trafalgar.*
“Our guests’ wellbeing is our priority at this unprecedented time” states Jason Wolff, Managing Director of Trafalgar & Costsaver Australia.
“We’re taking every precaution and monitoring the situation closely, ensuring that we continue to follow the advice of government bodies in relation to the changing circumstances.”
Jason Wolff, Managing Director of Trafalgar & Costsaver Australia.
“We will continue to actively communicate with our agent partners and guests, to ensure a smooth process throughout this time and continue to deliver a quality experience for our guests on unaffected trips.”
Temporary cancellation terms apply.
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