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Trafalgar wins gold for consumer reviews

In the current climate, consumer feedback is the true measure of whether a business or product lives up to its promises.

In the current climate, consumer feedback is the true measure of whether a business or product lives up to its promises.

 

Award-winning guided holiday company Trafalgar is thrilled to announce it has been awarded Gold Trusted Merchant status from Feefo, the global ratings and reviews provider used by the world’s most trusted brands.

Trafalgar’s rating is based on over 7500 independent, unedited guest reviews conducted since late 2014. These are genuine reviews of what guests have experienced on Trafalgar’s guided holidays.

“At Trafalgar, we believe in total transparency. We want people to see the reality of the amazing experiences we deliver. Feefo offers that window – independent, live, un-curated and unedited guest reviews.”

Gavin Tollman, Trafalgar chief executive 

The Trusted Merchant award is based upon the data received from genuine reviews during the previous year.

Trafalgar tour

To receive the Gold Trusted Merchant status a business must reach a guest satisfaction rating of between 95 percent and 100 percent.

“Independent guest reviews are a powerful form of brand advocacy, and through Feefo we have been able to showcase all that we are and all that we do, through the eyes of our guests.”

For more information, contact your sales manager or visit www.trafalgar.com. You can also follow the conversation on Facebook and Twitter.

Late last year, Trafalgar invited 32 senior helloworld members on a famil of North California.

The five-day tour exposed the group of agents to the company’s award-winning holiday experience.

The itinerary included stops in Santa Barbara, Monterey and San Francisco.

Highlights of the trip included a visit to the quirky property ‘The Madonna’ where agents had a coffee and novelty sized cakes; plus a stop by the ‘Happy Girl’ kitchen – a working cafe and deli by day, which the owner opened up exclusively for Trafalgar’s guests at night.

Click here for more information.

Have you travelled with Trafalgar before? What was your experience like?