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BOOK WITH CONFIDENCE: Viking Introduces Unprecedented Change to Cancellation Policy

Viking is here some good news and peace of mind for those clients who wish to book a trip but are a bit concerned with all the coronavirus hype at the moment.

Viking is here some good news and peace of mind for those clients who wish to book a trip but are a bit concerned with all the coronavirus hype at the moment.

Viking has announced a temporary exception to its cancellation policy to give guests and travel agents confidence when planning their travel.

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Guests who are booked to travel on any upcoming 2020, 2021 or 2022 Viking cruise; whether river, ocean or expedition; are free to postpone their cruise at any time up until 24 hours before it departs, without incurring any cancellation fees.

They will receive a Future Cruise Voucher for the full value of the amount paid which can be used toward any future river, ocean or expedition cruise with Viking and will be valid for 24 months from the date of issuance.

In addition, any guest who books a new river, ocean or expedition cruise between now and 30 April 2020 will also be free to postpone their cruise up to 24 hours before departure, without incurring cancellation fees. They too will receive a Future Cruise Voucher valid for 24 months.

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Michelle Black, Viking’s Managing Director ANZ, said: “Viking guests are experienced travellers. We know that for your clients, travel is a way of life. Our new policy is designed to give your clients peace of mind and the certainty to continue planning their travels. Right now, there are incredible offers across a huge selection of our cruises, and we hope this temporary exception to our cancellation policy will put their mind at ease so they can book with confidence.”

READ: CORONAVIRUS LATEST: Rolling Travel Industry News Updates

If your agency would like to take advantage of this amazing policy change, be sure to share the Viking Explorer sale with your clients.

Delivering savings of up to $4,000 per couple*, the sale is offering an extensive selection of outstanding cruise offers, including complimentary business class flights, free economy flights, companion fly-free offers, and bonus city-stay extensions.

The Explorer Sale ends 31 March 2020.

Click here for more information.