UPDATE 28/11/18: All flights in and out of Bali have been cancelled for a third day in a row as ash from Mt Agung continues to cloud over the island’s international gateway.

Virgin Australia, Jetstar and Gardua Indonesia confirmed the suspension of Tuesday services, citing safety as a main priority.

Four Virgin flights between Brisbane, Sydney and Bali have been cancelled, along with six Jetstar services between Melbourne, Perth, Singapore and Bali.

Virgin Australia

Accommodating those who’s travel plans have been disrupted, Virgin Australia is offering the option of changing their flights to Fiji and Vanuatu with no fare difference to be paid. The offer is valid on tickets booked to Denpasar up until 4 December.

Alternatively, travellers can rebook their flights to Bali to a later date (within 30 days of their original date), or change their flight to another destination within the Virgin Australia domestic or international network with fare differences to be paid by the guest.

Click here for more information on Virgin Australia’s travel advisory.


Meanwhile, Jetstar passengers booked to fly to Bali between 25 November and 4 December have been given the option of changing their holiday destination to Vietnam, Fiji, Japan, Thailand or Singapore at no addition cost. The changed flights must depart on or before 14 December and the return service must depart on or before 28 December.

The low-cost carrier is also allowing flyers to change their travel dates at no addition cost between 4 December and 14 December, or they can cancel their travel and receive a credit voucher to the value of the original booking.

Click here for more of Jetstar’s travel advisory.


ORIGINAL ARTICLE 27/11/18: It must be ‘terrible’ for thousands of Australians currently spending an extra day by the resort pool in Bali after learning of further flights cancellations due to volcanic ash.

After months of threatening to erupt, Indonesia’s Mt Agung finally let off steam over the weekend, which forced several airlines to ground services on Sunday.

According to the Volcanic Ash Advisory Centre, flying conditions in and out of Bali have worsened today, resulting in the complete closure of Denpasar Airport.

Airlines such as Jetstar, Virgin Australia and Garuda Indonesia have contacted guests to notify them of cancellations, which could leak into a third day should ash continue to haze over the runway.

In an online update, Virgin Australia, which cancelled four flights between Sydney and Brisbane and Bali today, said it was “closely monitoring” the volacano’s activity and would make future flight decisions based on customer safety.

“The safety of our guests and crew is our highest priority and our team of meteorologists continue to monitor the situation in consultation with the Volcanic Ash Advisory Centre.”

Virgin Australia

“Guests with changes to their flight schedule will be contacted directly by SMS and email.”

Travellers are being urged to check the airline’s flight status page for updates on their flights before proceeding to the airport.

Jetstar concurred, saying safety always comes before schedule.

“While these disruptions are frustrating, we will always put safety before schedule. We appreciate our customers’ patience.”


Travellers can check the status of their Jetstar flight via the Flight Status page on Jetstar.com or via the smartphone app.

“We are doing everything we can to get customers moving as quickly as possible,” the airline said.

“Our senior pilots will make an assessment with the latest information and forecasts from the Volcanic Ash Advisory Centre and we will provide another update by 7.00pm today.”

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