Etihad Airways has launched a comprehensive health and hygiene programme called ‘Etihad Wellness’. The programme will be championed by the introduction of specially trained Wellness Ambassadors, a first in the industry, who will provide essential travel health information and care so guests can fly with greater peace of mind.
As the health and hygiene experience for airlines post-COVID-19 continues to evolve, Abu Dhabi based Etihad Airways are building on stringent measures already put in place to ensure traveller safety and confidence.
The new ‘Etihad Wellness’ programme will be championed by the introduction of specially trained Wellness Ambassadors, a first in the industry, who the airline says will provide essential travel health information and care so guests can fly with greater peace of mind.
Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey.
The guide includes culinary hygiene at the airline’s catering facilities* and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, inflight experience and product, crew interaction, arrival, and ground transportation.
Over the coming weeks, Etihad will also introduce Wellness Ambassadors at Abu Dhabi International Airport in partnership with Abu Dhabi Airports (ADAC).
Etihad says this will ensure the same levels of care and support are provided at every point of the customer journey through the airport, from check-in to security, immigration, the retail areas, lounges and boarding, so that guests can fly with added comfort, security and confidence.
Once travel restrictions to and from the UAE are lifted, and the airline resumes an expanded network of international flights, Etihad will introduce Wellness Ambassadors on board, complementing the roles performed by other Cabin Crew, and providing an enhanced level of customer care focused on health and wellness inflight.
“The wide-ranging measures we are taking are a strong reflection of those already in place across the emirate of Abu Dhabi. When restrictions are fully lifted and travellers can once again enjoy the best our wonderful home has to offer, they can rest assured their trip will be to one of the cleanest and most well-maintained destinations in the world. This will of course also apply to those transiting onwards through the capital. We are grateful to our partners, including Abu Dhabi Airports, and the Department of Culture and Tourism, for their close cooperation in this far-reaching programme,”
Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group
Etihad has also set up a dedicated multi-lingual team to offer reassurance to customers by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey.
Etihad will expand the service to include a web-chat option. All Wellness Ambassadors will undergo special training at the airline’s training facilities in Abu Dhabi, and online.
The Wellness Ambassadors can be contacted directly 24/7 by emailing firstname.lastname@example.org.
Etihad continues to follow the UAE and international government, regulatory and health authority directives and is playing its part in helping to limit the spread of COVID-19.
Comprehensive information on these travel health and hygiene measures is available at www.etihad.com/wellness.
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