Every Touchpoint: How Uniworld Is Enhancing Health & Safety On Board

In preparation for the line’s expected return, Uniworld is adding extra measures “to every facet of the experience” from onboard dining and the service of guest suites to excursions and crew etiquette.

“At Uniworld, the health and wellbeing of our guests and our crew are paramount,” Ellen Bettridge, President & CEO of Uniworld said. 

“As we prepare to join the world in reopening our homes, businesses, ships and lives to one another, we have carefully reviewed protocols and procedures to ensure that the touchpoints between the people we care about the very most are managed with intention, respect and the utmost care,” she said.

Common practices, such as candy jars in the lounge and displayed coffee table books which had been considered welcoming, are now part of the everyday experiences that are being reimagined across the company.

“We have been scrupulous in our process to consider every moment that may present an unnecessary concern and why all coffee table books, magazines and brochures for example, have been removed from public use. Instead, guests will be able to access these reading materials via our complimentary PressReader app on their personal devices,” she said.

Other new guest measures include:

• All guests must complete health screening prior to embarkation
• Fruits, cookies, chips, nuts, candies and other treats will be served to individual guests by the crew only. These treats are no longer available for self-service
• Disinfect wipes will be available throughout the ship, including at coffee stations and in the public restrooms
• Any onboard payments will be processed using a contactless payment method and credit card machines will be wiped after each pin entry
• All restaurant dining will have reserved seating, with guests at the same table, with the same people, each day
• Items that are usually shared, like bread and butter, will now be served to each person individually
• Gloves, face masks and bottles of hand sanitizer will be readily available for all guests
• For excursions, the maximum occupancy per bus will be adjusted to reduce the total number of people together at one time

“The world has changed and as we start to welcome guests just beginning to step back into travel, we want them to know that we understand and are anticipating their concern and taking careful and deliberate steps to protect their safety, health and wellbeing—which will come in the form of a broad smile instead of a handshake” said Bettridge.