Explore has announced a COVID-19 refund promise, that covers anyone required to self-isolate and unable to travel on their trip due to COVID-19, as well as two New Zealand tours that can get your clients excited about the Trans-Tasman bubble.
Adventure travel company Explore has announced a new COVID-19 refund promise that sets out to reimburse the full costs of any customer’s trip*, where they are required to self-isolate due to COVID-19 and are therefore unable to travel. The company has pledged to waive its usual cancellation charges and offer affected customers a full refund.
Customers who have booked through a travel agent can cancel on these grounds, which might include a diagnosis** within a month of their planned departure or confirmed contact with a case, up to the day of travel itself.
“These are unparalleled circumstances – in almost 40 years of business, we’ve never seen anything like it. There’s a need to restore trust and faith in the travel sector, and we believe strongly that a good company does the right thing in the tough times as well as the good. We want people to look forward to travelling with us again.”
Joe Ponte, Managing Director at Explore
“If we can give our travel agents and their customers reassurance that we’ll keep them safe, that their money is safe with us and that, if they are diagnosed with COVID-19 or are required to quarantine, they’ll get their money back, then that’s a good start,” Ponte continued.
In conjunction with this peace of mind protection, Explore also wish to remind clients of the two New Zealand tours that it is on offer, ready for when the bubble opens up travel across the Tasman.
Book and travel with confidence
Explore has continued to offer refunds, not only credit vouchers, when requested for any trips they have cancelled due to the pandemic and will continue to do so. The addition of the COVID-19 refund promise means that anyone required to self-isolate at short notice will have their money protected.
Explore New Zealand
While your clients eagerly wait for the green light to be able to travel overseas, Explore has two New Zealand journeys to offer your clients for when the land of the long white cloud opens back up to Aussies.
Walking in New Zealand – This incredible 19-day walking and trekking trip will see you taking in the dramatic scenery of New Zealand’s North and South Island, travelling by foot on some of New Zealand’s most iconic trials including the Tongariro Crossing, Abel Tasman National Park, Pororari River Track and Key Summit on the Routeburn Track. Trips depart from November 2020 with a maximum of 15 travellers.
New Zealand Explorer – Head on a 19-day discovery across New Zealand, witnessing jaw-dropping natural wonders such as fjords, mountains, glaciers and sparkling lakes. On your journey from Auckland to Christchurch, you’ll appreciate the true beauty and fascinating history of our neighbouring country.
Both trips depart from November 2020 with a maximum of 15 travellers.
If you’re keen to get out and Explore, Agents can discover these trips using Explore’s Agent discount which gives 50% off for agents and 30% off for travelling companions. Conditions apply.
Click here for more information.
*Explore will refund the full costs of any small group or self-guided holiday. Its polar voyages are subject to separate, polar terms and conditions.
**Coronavirus diagnosis must have been given within a month of departure date, and the customer must be unable to travel as a result. Click here for full T&Cs.
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