A platform it says will give agents more travel options for clients, FCTG Independent has announced that its whole network now has full access to the new airline booking software, TPConnects.
Majority-owned by Flight Centre Travel Group, TPConnects gives agents and other users a platform for airline content distribution from multiple sources – for instance, “traditional filed content, NDC-led, or low-cost carrier content”, according to FCTG Independent.
Among the solution’s features are a “state-of-the-art online booking engine, travel content aggregation, and efficient management of various travel-related services”.
The group says TPConnects won’t just broaden customer options but lead to greater client satisfaction and loyalty, and with its streamlined booking processes, also save agents time and money.
“On April 17, TPConnects embarked on a trial period with a select group of agents, which was subsequently expanded on May 8 to include a greater number of participants,” FCTG Independent Operations Improvement Manager Mark Horwood said.
“TPConnects’ platform boasts a user-friendly interface that seamlessly guides travel professionals through their daily operations.
“Its intuitive layout, streamlined workflows, and diverse range of tools enable agencies to achieve exceptional efficiencies, making it an industry-leading and functionally robust platform.”
Casting a wider net
By connecting to a broader network of airlines and travel suppliers, FCTG Independent says agents will be able to increase revenue streams, tap into new markets and customer segments, and ultimately generate more sales.
“As FCTG continues to prioritise innovation, our increased investment in TPConnects stands as a testament to that commitment,” FCTG Independent Global Director of Operations Astrid Richardson said.
“By leveraging advanced technology solutions, we are equipping our independent travel entrepreneurs with the tools they need to thrive in a dynamic marketplace, ensuring unparalleled customer experiences and fuelling business growth.”
Earlier this year, FCTG Independent’s digital solution for solo travel entrepreneurs reached a major milestone, with 1,000 active agents on its platform.
In March, FCTG Independent also hosted its first overseas conference in three years in Singapore. Read Karryon’s wrap of the event.
Yesterday, Flight Centre Travel Group announced a major deal with Cruise Lines International Association (CLIA) that aims to boost cruise industry know-how and “significantly” grow business across the group.
Meanwhile, FCTG’s Flichella music fest is happening this weekend – and Karryon got an exclusive, sneak peek into the event.
