Bali’s I Gusti Ngurah Rai International Airport formally declared a force majeure event following the heaviest rainfall recorded in 70 years, which caused severe flooding across the island. The declaration coincided with a provincial state of emergency, affecting transport routes, communities, and thousands of travellers.
Force majeure is a legal term used to describe extraordinary, unforeseen events beyond the control of authorities, companies, or individuals. In travel, this covers natural disasters, political unrest, and other disruptions that prevent normal operations.
For passengers, a force majeure declaration often triggers specific insurance protections, while for airlines and airports it can influence obligations around compensation, cancellations, and re-routing.
Bali update
Officials confirmed six of Bali’s nine regencies were hit by destructive floods. Roads were submerged, critical access points were cut off, and transport networks ground to a halt. Despite the conditions, Bali Airport remained operational, though services were heavily impacted.
“The current situation is considered a force majeure, but we, along with all airport stakeholders, are still striving to maintain service standards,” an airport spokesperson told local media.
According to the spokesperson, the airport has introduced mitigation strategies, including more seating, deploying additional staff, and asking passengers to arrive early due to transport delays.
“We have also coordinated with all airlines to anticipate any passengers experiencing delays and requiring special handling, such as rescheduling or other mechanisms,” they explained.
What traveller should know about force majeure
Travellers affected by the flooding are advised to contact their travel insurance providers to clarify coverage and support available under force majeure provisions. Consular assistance is also accessible to foreign nationals in Indonesia, with embassies coordinating closely with local authorities.
Force majeure declarations can be complex. While they may limit airlines’ obligations for direct compensation, they usually strengthen the case for travellers to claim on comprehensive insurance.
Travel agents are advised to:
- Encourage clients to purchase policies covering natural disasters and weather events.
- Proactively communicate with suppliers about rebooking or alternative arrangements.
- Advise travellers to allow extra time for airport access and stay updated via official channels.
KARRYON UNPACKS: Force majeure declarations matter because they directly impact insurance claims, supplier obligations, and client rebooking. For Australian agents, this is a timely reminder to emphasise comprehensive insurance and to prepare clients for potential disruptions in key leisure destinations.
