Western Sydney International Airport (WSI) has selected Amadeus as its strategic airport systems tech partner to deliver a future-forward digital passenger experience as it works towards a late 2026 opening.
Amadeus Flow, a cloud-based integration solution to manage end-to-end passenger services, combined with self-service hardware means WSI passengers can check in and drop bags in minutes.
Amadeus’ complete Airport Management Suite will also be rolled out to manage core flight data and efficiently allocate resources.
The systems will manage an integrated range of self-service capabilities for a more efficient and seamless experience for passengers.
These assets and touchpoints include flight data, check-in facilities, aircraft stands and gates as well as bag-drop, boarding and biometrics services.
WSI CEO Simon Hickey said the airport’s design has operational efficiency as a priority.
“Having a strategic airport systems partner to drive operational efficiency and customer experience gives WSI a clear advantage,” he said.
“Amadeus provides us with decades of experience combined with a common goal of advancing the digital experience our customers expect.”
Amadeus SVP Airport & Airline Operations APAC Sarah Samuel said: “WSI provides much-needed aviation capacity to the Sydney market. It will be exciting to see the impact of fully integrated systems for passengers flying from this new global gateway.”
Find out more about Western Sydney International Airport here.
For more info, head to amadeus.com
