Travel Counsellors is giving its members a new avenue through which they can expand their knowledge and skills and it’s fittingly called ‘Coach’.
Launched last week, Coach is an in-house learning and professional development platform for its global network of over 1,600 Travel Counsellors and 350 support team.
The international system is based on the Travel Counsellors’ unique relational model of selling and focuses on both the mindset and skill set needed to build a business based on retention and referrals.
Coach can be accessed 24/7 wherever and whenever and features content such as webinars, toolkits, ‘Quicks Hits’ designed for those who are keen to absorb some new knowledge but only have a few minutes to spare, and pocket books – a range of short mini books on a range of topics including time management and mindfulness.
Each person has their own ‘dashboard’ to keep track of their development and progress, with plans to link this to the company’s TC Rewards scheme that recognises and rewards Travel Counsellors based on their business success.
In its first week, some 600 Travel Counsellors have already utilised the new system globally.
“Coach is really different to your standard LMS system as we have developed it to be a truly intuitive tool with content tailored to each individual within the business according to factors such as their background, length of service and specialisms, so we are making it as personal for our Travel Counsellors as they do for their customers.”
Michael Vincent Travel Counsellors Head of Learning and Development
“Our focus has also been to make the content really engaging for those using Coach to learn and develop, so ultimately people can choose how they would like to consume their training in a way that suits them and their business needs.”
Managing Director Australia Fred van Eijk added that he’s a firm believer in continued learning as it allows consultants to keep up to date with destination, new technology and product.
“Coach is another great support tool that allows our Travel Counsellors and staff to learn in a way that suits them and in a clear and logical manner.”
Fred van Eijk, Travel Counsellors Managing Director Australia
Fred adds” “Learning and development can’t be a ‘one size fits all’ so this dynamic and innovative platform ensures everyone in the business can enhance their knowledge and skills in a way that is catered to them and their individual learning style. Ultimately we want to give the very best training and support to our Travel Counsellors so that they can each fulfil their true potential and build thriving travel businesses. As a company we never stand still and we will continue to develop Coach and build on the support, tools and technology we offer.”
So far, Coach has 260 courses available and a further 70 planned to be rolled out over the coming months.
Have you tried out Coach yet?
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