Princess Cruises has announced that they will extend pausing their Australian operations until June 2021 in light of ongoing travel and border restrictions.
In a media statement, the company said that ‘due to ongoing uncertainty around when international travel restrictions might be lifted, Princess Cruises announced today an extended pause in operations for cruises departing from Australia and New Zealand through to May 31, 2021’.
Guests with credit outstanding will receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare paid.
So a 25% bonus credit on top of the fare paid.
To receive the above FCCs, Princess Cruises say no action is required by the guest or their travel agent.
Alternatively, guests can forfeit the bonus FCC offer and request a refund for all money paid on their booking by using this online form.
Guests have until November 30, 2020, to elect a refund, or they will automatically receive the default offer listed above.
Princess also says they will protect travel agent commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role they play in the cruise line’s business and success.
The most current information and instructions for booked guests affected by these cancellations, and more information on FCCs and refunds, can be found online at Information on Impacted & Cancelled Cruises.
For additional information about Princess Cruises, travel agents are encouraged to call 1300 587 473 or visit onesourcecruises.com.au