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BESTJET described as "stressful" by former staff & accused of withholding refunds

Former staff members of the fallen travel booking site, Bestjet, have come forward with new claims that the Queensland-based business was a "very stressful" workplace with questionable practices.

Former staff members of the fallen travel booking site, Bestjet, have come forward with new claims that the Queensland-based business was a “very stressful” workplace with questionable practices.

Anonymous employees opened up to ABC News two months after Bestjet mysteriously went offline, leaving nearly 10,000 Australians with upcoming travel plans in the lurch.

The shut down of the company’s website, social media and phone lines on 18 December 2018 came as a surprise to former call centre staff, who told ABC News that they were at the office working when they were told to leave.

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“We were upset. We all contributed to the growth of the business. Sales were up, so we didn’t expect it.”

Former Bestjet Staff Member

Although employees say they were surprised by the company’s financial situation, they described the Bestjet workplace as “very stressful” and with “high turnover”.

One of the factors former staff claimed to have affected their work environment was the company’s practice in deliberately stalling claimed refunds for up to six months.

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Image: Matthew Henry/Unsplash

Despite terms and condition clause highlighting a 12-week processing period, staff told the publication that refunds were only issued when customers “hounded” consultants.

“The refunds were only paid when clients asked for them, they had to ring up,” an ex-staff member staff. “They had to hound the staff.”

Click here to read the full story on ABC News. 

 

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