helloworld unveils program in Los Angeles set to train agents on customer service excellence.
Leading Australian based travel retailer, helloworld has unveiled a new initiative at the Owners Managers Conference in Los Angeles that has a strong focus on customer service and building long-lasting customer relationships.
The initiative, hello You, was developed by leading global training expert and PeopleInProgress CEO, Terry Hawkins to empower customer-facing staff with the skills to positively influence and engage, and create strengthened, long lasting customer relationships.
The hello You program tailored to the needs of helloworld agents, branded and associate members and is considered, by helloworld execs, as yet another example of how the network is bringing its commitment to excellence in customer service to life.
“We want helloworld to be synonymous with quality and customer service excellence and that’s why our hello You initiative is so important,”
Julie Primmer, helloworld Head of Branded Networks
“This program builds on the skills our agents already have and will allow our agents to deliver exceptional customer support, grow loyalty, and, in turn, achieve fantastic results for their agencies.”
A number of helloworld agents have already put the hello You advantage to work following their involvement in the highly successful August pilot.
Just enjoyed an uplifting, energetic and highly motivating session with Terry Hawkins at 2014 helloworld OMC in LA #hellonewday
— Nigel Balm (@nbalm) October 4, 2014
Owner of helloworld, Mandurah Forum, Keeley Morehead successfully employed her hello You skills to generate business and customer loyalty, converting a weather inquiry into a $56k river cruise.
“Rather than think that this was an information pulling exercise, I thought this is an opportunity to create a relationship, so I began using the skills I’d learnt through hello You. The next morning, as we opened the door, both he and his wife were waiting for me. Two and a half hours later, they left extremely happy and I had converted a booking made direct with the supplier for $20k to a booking that I was now holding for $56k with the same supplier.”
Keeley Morehead, helloworld, Mandurah Forum
Jacinta Blundell, the owner manager of helloworld Caboolture King Street, has had similar success. “Before our hello You training, I was struggling to get an Africa group tour off the ground,” she said. “After an amazing weekend of training, I was able to identify and address their concerns and able to get the entire group deposited within three days of sending out the invitation.”
hello You is currently being rolled out nationally to helloworld’s Branded and Associate members.
“I have opened my eyes to many things that I was not aware of about myself and my business,” Owner/Manager of helloworld Geelong West, Karin Vanner said. “I am sure the hello You program will be very successful and cannot wait to send my team!”.
What do you think of the new hello You program?
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