Mobile Travel Agents (MTA) says it’s found a new way to increase its Member productivity and it comes in the form of a mobile phone app.
Launching over the next few weeks is MTA’s ‘MTA Companion’, an itinerary builder/travel app that allows consultants to build their relationship with clients beyond the booking period.
According to MTA Head of Information Systems, Ben Merricks, the app will give the company a significant edge in its overall Member-provided IT capability by enhancing the client service delivery.
“‘MTA Companion’ will increase Member productivity and add yet another layer of quality in the production of itineraries.”
Ben Merricks, MTA Head of Information Systems
Merricks said itineraries on the app will be beyond basic with agents able to equip clients with a suite of information by linking Google maps, adding language tips and more.
Additionally, the itinerary can be updated at any time, so last minute changes can be transferred to the client while they’re away.
“This does really represent a huge bonus for the client and enables them to stay connected.”
Ben Merricks, MTA Head of Information Systems
Mr Merricks continued, saying that the introduction of ‘MTA Companion’ was a further demonstration of the company’s ongoing undertaking to keep its Members fully across and utilising the latest service-oriented, travel related technologies.
