Not only does 2019 mark Adventure World’s 40th anniversary, but it also marks the second year running that they’ve been crowned the Best Wholesaler/International Product at the National Travel Industry Awards (NTIAs).
We chatted to Adventure World Travel’s managing director, Neil Rodgers who gave us an insight into the company’s recipe for success.
Read on to learn about the key ingredients that make Adventure World Travel such winners.
Haven’t seen the full list of winners yet from the weekend? Click here.
What does being recognised by the industry mean to you?
2019 is Adventure Worlds 40th anniversary year, so for us to be awarded this recognition for the second year in a row, is truly the icing on the cake.
Our recipe is a simple one; provide a unique product offering, sold by passionate destination experts, with an extra dose of excellent customer service.
What are some little or big touches you and the team make to ensure you leave a positive impression on agents/clients?
The destinations and trips that we offer tend to be more off-the-beaten-track and require a high level of attention to detail.
As all our experts travel to their chosen destination in-depth annually, we can offer first-hand advice and recommendations to help them convert the sale. It’s the tiny noticeable touches that make a difference to our client’s trips.
What are some changes the brand has made that would have contributed to your success this year?
We have certainly been vocally strong on how we as a business act and travel responsibly.
Whether that be through our many projects with the TreadRight Foundation, our long-term partnership with World Animal Protection, or the launch of our sustainable travel documentation, it is at the heart of everything we do.
What would you recommend to other brands hoping to win in future years?
Just be true to yourself. We don’t set out to win awards but operate to be the very best that we can be. Also, always keep innovating and moving forward.
How important is your organisation for the industry?
Adventure World Travel takes complex independent travel arrangements and helps agents to make them a seamless and incredible experience. Our goal is for our agents’ clients to come home with amazing memories and enthused about booking their next adventure.
What do you love about the industry?
This is a very passionate and connected industry, and what’s not to love about travel!
What do you think the future holds for the travel industry?
I am excited to see that sustainability and travelling responsibly will continue to become even more to the fore.
Clients will demand that they are booking with an ethical travel company which acts with integrity on issues such as animal welfare and protection of indigenous cultures.
What’s your advice for people thinking of joining the industry?
Neil Rodgers, MD Adventure World, Brett Tollman, CEO Travel Corporation
Always keep learning. There are excellent training assets available from suppliers and tourism bodies alike. Try to attend as many travel training events that come to your area.
