Four mobile consultants shared incredible examples of utilising social media and new technology to satisfy clients, but only one went home with an Avis award in hand and a paid international holiday.

And that was… Nakita Byrne of TravelManagers Australia who was last night named the winner of the 2017 Avis Travel Agent Scholarship in Sydney.



In order to win this year’s award, Nakita was required to prove that she was conceiving and implementing fresh ideas when delivering exceptional customer service to her clients.

And so she did.

Nakita’s creativity and innovation in customer service helped her beat tough competition from fellow finalists and home-based Agents – Amber Halleday, MTA Travel (Mt Gambier, South Australia); Brigitte Kempf, New Zealand Travel Brokers (Timaru, New Zealand); and Kim Mason, TravelManagers Australia (Sydney, New South Wales).

Avis Scholarship winner

The personal travel manager said earlier this month that working from home gives her the freedom and flexibility to focus on satisfying her clients, while also finding innovative ways to do so.

“I pride myself on making my clients feel valued by providing expert advice and personal experiences to make their travel experience the best it can be.”

Nakita Byrne, TravelManagers Australia

“Providing consistent and outstanding service and genuinely looking out for what is in my clients’ best interests is the key to my success.”


As part of 2017 Avis Travel Agent Scholarship prize, Nakita will travel to either the US, Europe or Asia to attend the Phocuswright conference, receive full tuition for two units of a Graduate Certificate of Business degree from Australia’s Southern Cross University, a 12-month CLIA membership with free registration to Cruise360 in 2018, two tickets to the 2018 AFTA Awards and coaching at Polonious Resources Personal Profile.


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How do you deliver innovative customer service to your clients?