Everyone’s always looking to make a little extra dough (re mi fa so la ti) and one of the best ways to do it is to learn and build on the success of others.


That’s why TravelManagers’ Mike Eacott (representative for Boronia) and Denise Dean (representative for Hendra) were quick to share their secrets after breaking their own personal records and achieving their best ever month of commission sales in February.

Although the pair understandably withheld the actual figures they earned, they both agreed their individual success came from a mixture of repeat business and customer satisfaction.

Three years since joining the TravelManagers brand, Denise said she’s seeing more and more loyalty from his clients who not only book through her but increasingly recommend her to their peers.


Denise believes this support comes from a combination of her passion for travel and her commitment to her clients.

“My clients inspire me and they are the reason I get out of bed every day.”

Denise Dean, PTM representative for Hendra

“Having a broad network of contacts, here and overseas is important to my business along with my ability to promote to my target markets. This is what I believe has taken me to the next level of success.”

Denise also attributed her recent boost in sales to the flexibility she can offer travellers as an independent, home-based Agent, a sentiment shared by Mike, who described flexibility as “key” to his business.


“I love that I can provide my clients with products to best suit their holiday needs and the flexibility to meet with my clients where and when is best for them,” Mike explained.

“Working from home also allows me the opportunity to look after my ailing mother without any stress, I can drop by to see her 3-4 times a day and it doesn’t impact on my clients.

“And still achieve a significant income, you really can’t ask for more than that.”

But of course, there’s more to Mike’s success than just setting his own hours, the PTM said repeat business and long term satisfied clients also prove a winning combination.

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“It was a large booking I have been nurturing for over 12 months that contributed to my fantastic February sales result,” he added.

“One of my fantastic loyal clients was planning a family reunion, which they do every few years. After many meetings with my clients we decided to include a self-drive around the US and Canada on the way to the family reunion.

“It is my personal service and expertise I add to provide value that keeps my clients coming back again and again.”

Mike Eacott, PTM representative for Boronia

What would you say contributes to your success as a Travel Agent?