The way people travel continues to evolve, and so is the way Qantas supports your booking and flying experience with them. Moving to a new global distribution model from 1 July 2025, Qantas is modernising how you access and service fares. Discover enhanced tools, faster bookings, and better support, all in one place with Qantas NDC.
Qantas has never been an airline to rest on their laurels. For the past five years, they’ve been investing in IATA’s New Distribution Capability (NDC) technology to transform the way you book and service travel. Qantas NDC gives you enhanced access to dynamic, richer content, more personalised offers, and greater efficiency, helping you deliver even more value to your customers at every stage of their journey.
What is Qantas NDC?
Qantas NDC is part of a global shift away from legacy systems like EDIFACT, moving towards a simpler, more modern and retail-style way of booking and servicing. It’s designed to create a more personalised and seamless experience for you and your customers.
The new distribution platform enhances three key areas: shopping, servicing, and tailored offers. Each empowers you with tools to enhance customer experiences and deliver greater value.
Smarter shopping & booking
The ability to better sell anciliaries, access new revenue opportunities through dynamic commission, and access new offers, including richer content at point of sale is everything you’d expect from Australia’s national carrier.
You’ll also love the Qantas NDC 5-day Price Guarantee, which locks in your customer’s fare (including taxes and surcharges) for up to five days, or the ticketing time limit, whichever comes first.
This allows you to provide your customers with extra time to finalise other travel details, like accommodation and tours, without the risk of price changes.
Through Qantas NDC, you and your customers will also benefit from better pricing, including up to 5%* off Trans-Tasman fares and up to 6.5%^ off Australian domestic fares lower in price, compared to legacy booking systems.
In short, it’s a smarter way to book and save.
Smoother servicing
Your booking efficiency just got an upgrade, too. Qantas has introduced new NDC support and servicing tools to help you manage bookings more efficiently. That means quicker help with disruptions, upgrades, refunds, and add-ons, so your customers spend less time waiting and more time where they need to be (having a jolly good time on their jollies).
With new automation, including automated change and refund management, there is a reduced risk of Agent Debit Memos (ADMs). Being able to provide faster and more accurate support, reduces your manual work (hurrah), and creates a faster, more seamless experience that helps you shine.
Unlocking new value
In alignment with the growing demand for more personalised trips, Qantas’ NDC delivers, especially when compared to traditional booking systems.
By including your customers’ information in your shopping, you can receive special offers to identify and apply to their booking, like bonus Qantas Frequent Flyer Points or Status Credits offers, as well as companion fares, upgraded seat and fare options.
Partner-ready & built for the future
To access the benefits of Qantas NDC, including better fares and servicing improvements, you must connect the platform through your chosen Technology Partner.
The 1 July transition is supported by Qantas’s Certified Technology Partners, including Amadeus, Sabre, Travelport, and 10 other Certified Technology Partners, which Qantas continues to collaborate closely with to set up agents for success.
You’ll have access to surcharge-free channels and flexible distribution options based on how you book.
Ready to switch on to Qantas NDC?
Are you excited to hear the next era of travel distribution is here? Switch on to Qantas NDC and get more of what matters. Speak with your Technology Provider or GDS to unlock Qantas NDC content and offers and experience the difference.
Visit Qantas Agency Connect for more details and updates.
This article is brought to you by Qantas Airways
*The discount is off the published base fare (excludes applicable taxes, fees and carrier charges). The difference in price may also vary depending on the route and class of travel, and the difference may change over time.
^Lower pricing is available when accessing Qantas NDC content directly or through a Technology Partner and is part of the benefits and efficiencies of New Distribution Capability (NDC).
