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The Future Of Travel: Emirates Launches Contactless Airport Experience

Emirates has launched an integrated biometric path at the airport, which reduces human interaction and "puts emphasis on health and safety".

Emirates has launched an integrated biometric path at the airport, which reduces human interaction and “puts emphasis on health and safety”.

You may remember the days where you rocked up to the airport, had a chat with the check-in staff, smiled sweetly at the border control folks as they added to your prized passport stamp collection and maybe even said “hey” to the pilots through the door as you boarded the plane.

Well, those days certainly seem an age away during these “COVID times” and Emirates is giving us an insight into what the airport experience of the future might look like, with its new contactless biometric path with a focus on health and safety.

So get ready for less time hanging around in queues, less small talk and an all-around smoother travel experience.

It’s time to get futurist…

Emirates biometric path

Emirates

Emirates’ integrated biometric path at Dubai International airport (DXB) is a contactless airport experience is now open to Emirates passengers travelling from and through Dubai.

The integrated biometric path will give passengers a seamless travel journey from specific check-in to boarding gates, improving customer flow through the airport with fewer document checks and less queuing.

Utilising the latest biometric technology – a mix of facial and iris recognition, Emirates passengers can now check-in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights, simply by strolling through the airport.

Emirates

The various touchpoints in the Biometric path allow for a hygienic contactless travel journey, reducing human interaction and putting emphasis on health and safety.

Adel Al Redha, Emirates’ Chief Operating Officer said: “We have always focused on providing a great customer experience at any touchpoint and now it is more vital than before to make use of technology and implement products, and introduce processes that focuses not only on fast tracking customers, but more importantly on health and safety during their travel journey.”

“The state-of-the-art, contactless biometric path is the latest in a series of initiatives we have introduced to make sure that travelling on Emirates is a seamless journey and gives customers added peace of mind.”

Adel Al Redha, Emirates’ Chief Operating Officer

Emirates

The biometric touchpoints are currently installed at select First, Business and Economy Class check-in desks in Terminal 3 at DXB; immigration gates including a “smart tunnel”; Emirates’ premium lounge entrance at concourse B as well select boarding gates. Areas where biometric equipment are installed will be clearly marked and additional units will be installed at each touchpoint in the future.

The Smart Tunnel, a project by the General Directorate of Residence and Foreigners Affairs in Dubai (GDRFA) in collaboration with Emirates, is a world-first for passport control, where passengers simply walk through a tunnel and are “cleared” by immigration authorities without human intervention or the need for a physical passport stamp – *SOB*.

The biometric path is the latest in a host of initiatives by Emirates to provide a smart contactless journey. In the last month, the airline has introduced other services including self-check-in and bag drop kiosks at DXB for a smoother airport experience.

How do you feel about the contactless airport expeience?

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