The customer may not always be right, but survey them online and they’ll most definitely be honest. That’s what a UK-based consumer rights company did recently, and here are the results.
Over 7,000 people took part in the airline customer service survey which asked consumers to rate their experiences flying with 35 airlines on over 11,000 flights – both long and short-haul – in several different categories, including food and drink, punctuality, cabin environment and seat comfort. A total customer service score was then calculated by tallying up the points awarded to airlines in the online survey.
So which airlines know how best to treat customers at 34,000 feet in the air?
The Singaporean carrier was highly rated for its food and drink, in-flight entertainment and cabin experience, in addition to its customer service. And as we reported in this article, Singapore Airlines is also likely to get you to your destination on time too.
Emirates was also highly praised for its entertainment options up in the air, according to the results.
At the opposite end of the spectrum, United Airlines achieved a customer score of just 44 percent, whilst Air Canada did just a little better clocking at 46 percent. Air Canada was given an especially low score for its in-flight food and drink…
Come on guys! Lift up your game!
Now, when it comes to flying short-haul, Turkish Airlines came out on top, followed by Scandinavian Airlines, Icelandair and Jet2. Turkish Airlines achieved a customer score of 80 percent, and did particularly well with consumers in the food and drink category.
But several other airlines could definitely learn a thing or two from Turkish Airlines, especially Vuelling Airlines, Iberia and Ryanair, which came out at the bottom of the list.
All three airlines did poorly in the food and drink, and seat comfort categories.
**Make sure you read this story on the two things that airlines do that really cheese off Travel Agents.
Were you surprised by any of these results? Let us know your thoughts in the comments below.
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