In just under two years, the Helloworld Travel Academy has hit a major milestone training over 10,000 travel advisors, a testament to the Academy’s success but also a reflection of the growing need for skilled travel advisors in the industry.
A standout achievement within the Helloworld Travel Academy’s programs is the Certificate III in Travel, with over 560 participants either completing or currently enrolled. This qualification prepares new entrants for a career in the travel industry by providing them with foundational knowledge and practical skills needed to thrive in a competitive environment.
“I am so thrilled with the level of passion, commitment and success we are seeing from our recent graduates and Rookies to the industry,” Helloworld General Manager of Training Kelley Matson said.
“They are shining brightly and proving a real asset to the travel industry. They inspire myself and my team every day.”
Alongside the Certificate III, the Academy has offered training to thousands of other travel advisors across different levels of experience. Its programs cover a wide range of topics, from product and destination knowledge to technical and human skills, ensuring that travel professionals can provide high-quality service to their clients. These courses are delivered in both virtual and face-to-face formats, making them accessible to participants across Australia and New Zealand.
Ongoing professional development
But it’s not all just for the rookies. The Helloworld Travel Academy also provides ongoing professional development for travel advisors already working within the Helloworld retail travel networks. Advisors can participate in a variety of training sessions designed to enhance their skills in areas such as communication, client management, and industry-specific tools.
Masterclasses have become a popular feature of the Academy’s offerings, with sessions focusing on specialised sectors like cruise, touring, and air travel. These courses give advisors the opportunity to deepen their expertise in specific areas, which in turn allows them to provide more tailored and informed advice to clients.
Future-focused learning pathways
Looking ahead, the Helloworld Travel Academy is focused on further enhancing its training programs. A key initiative is the development of detailed learning pathways that cater to all stages of a travel advisor’s career. These pathways will enable advisors to focus on specific areas of learning that will help them advance their professional development and stay competitive in the industry.
The Academy is also working on the launch of comprehensive training programs for agency owners, managers, and emerging leaders. These programs aim to future-proof the Helloworld travel agency network by providing leaders with the skills they need to adapt to the ever-changing travel landscape.
Flexible learning
The Academy’s ability to offer both virtual and face-to-face training has been a key factor in its success. This hybrid approach allows travel advisors to participate in training regardless of their location or busy schedules. Advisors have access to a broad range of training topics, from mastering new booking technologies to gaining deeper knowledge of popular travel destinations.
The focus on both technical and human skills ensures that advisors are well-equipped to handle the increasingly complex needs of today’s travellers. Whether it’s understanding new travel regulations or offering personalised service, the Academy’s programs are designed to provide travel advisors with practical, actionable knowledge they can apply immediately in their roles.
