…and I have advanced degrees in accounting, PR, marketing, business building, computer service and civil engineering.
I also speak all languages (including Swahili) and have visited every destination on the planet.
Why is that so, you ask?
It’s simple: I am a Travel Agent.
And as a Travel Agent it’s completely obvious to me that when you booked your reservation for Saturday, you really meant Friday!
I am a Travel Agent, and I am perfectly capable of checking rates for three people, taking five reservations and answering 15 incoming phone calls simultaneously.
I always know where to find the best vegetarian kosher Mongolian restaurant.
I know exactly what to see and do in every city without spending any money.
And I take responsibility for the airline food, traffic jams, rental car flat tyres, weather, hotel location and the national economy.
Why? Because I’m a Travel Agent!
So yes, I do have that reservation you booked six years ago, even though you don’t have a confirmation number and knew it was booked under a last name that begins with “T”.
And yes, it’s no problem for me to give you seven connecting non-smoking poolside suites with two king beds and four rollaways in each, and yes, it’s completely my fault the hotel does not have a helicopter-landing pad.
And despite the fact that my computer has entrusted me with all the financial information and decisions, I still can’t tell you why your hotel bill for March 1989 had a 25 cent phone call because obviously you shouldn’t have to pay for your call.
That’s totally my fault too…
I also understand that Goldstein’s Pita bread is a vast empire that will make or break our agency.
And yes, I am lying when I say there are no seats left at the lowest price…
It’s also no problem for me to quickly construct several more guest rooms at the hotel you want, and this time I will not forget the helicopter landing pad.
I promise.
And before I forget: of course we can fit you in and you may have the special one dollar corporate rate, because you are affiliated with the East St Kilda Accounting and Bagel Club.
I mean, duh?!
I smile, empathise, sympathise, console, up-sell, down-sell, cross-sell (and know when to do which), perform, sing, dance and fix the printer.
And why?
Because – I am a Travel Agent! And we’re all superheroes!
