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Karryon terms and conditions and the way we work

Karryon is 100% transparent in the way we work with our partners. We will always aim to add as much value as possible for every campaign investment with us. Here's our framework for working together in travel.

Karryon is 100% transparent in the way we work with our partners. We will always aim to add as much value as possible for every campaign investment with us. Here’s our framework for working together in travel.

TERMS & CONDITIONS

These terms apply to all advertising services provided to any Customer (“You, Your”) by KarryOn Pty LTD (“We, Us, Our”).

Publication of Advertising and Editorial Content

1.1 Subject to these terms, we will use reasonable endeavour to publish advertising submitted by customers, in the format submitted and in accordance with the customer instructions.

1.2 We may, at our discretion and without further cost to the customer, re-publish advertising in our other Publications.

Right to refuse or withdraw advertising

2.1 Neither these Terms nor any written or verbal quotation by us represents an offer to publish advertising. A binding contract will only be formed when we accept the signed booking form or generate a GST-compliant invoice for that advertising.

2.2 We reserve the right to refuse or withdraw from publication any advertising at any time without giving reasons.

Right to vary format and placements

3.1 We reserve the right; a) to vary the placement of advertising b) to change the format or layout of advertising and c) we will endeavour to notify the customer of any such changes.

Submissions of advertising

4.1 Customer warrants to us that the advertising does not breach or infringe; a) the Trade Practices Act, b) any copyright, trademark, c) any law of defamation, obscenity or contempt of court, tribunal or commission, d) State or Commonwealth anti-discrimination legislation, e) the Privacy Act or f) any other law.

4.2 Customer warrants that any advertising that contains the name or photograph of any person that can be identified, has obtained the authority of that person.

Online Advertising & eDM

5.1 For online advertising/campaigns, the customer must: a) submit creative materials at least 3 days (72 hours) before the scheduled publication date.

5.2 If creative materials are not supplied within the specified timeframe, the booking shall be deemed cancelled and will be charged at the full rate.

5.3 All artwork supplied by the client must be provided in the correct dimensions as per the KarryOn advertising specifications document. Any materials supplied that does not comply with our specifications will be charged an additional design fee.

5.4 We will measure online advertising (including impressions & clicks achieved) through our own ad-serving systems.

5.5 We collect a customer’s personal information to provide the advertising services and for invoicing purposes. We may disclose personal information to debt collection agencies to recover any amounts due.

5.6 We are not liable for any loss, damages or liabilities arising from a failure of the World Wide Web or any telecommunications structure.

5.7 Customer acknowledges that we may at our discretion include additional features or inclusions such as third party advertisements within online advertising.

5.8 The eDM is not published on public holidays. Bookings that fall on public holidays will be featured free of charge in the weekend eDM. In addition, the MREC / leaderboard artwork will be published on the website for one week (based on availability).

5.9 Paid editorials are scheduled to appear in the daily eDM for a minimum of 3 days. The position of the editorial in the daily eDM is dependent on the number of stories published each day. Karryon are unable to guarantee positions of editorials in the daily eDM ahead of publishing. Karryon endeavours to publish paid editorials towards the top of the eDM on day 1 (typically within the first block of stories under the lead), with the editorial moved to lower positions in the daily eDM on days 2 and 3. 

Editorial Content

6.1 Neither these Terms nor any written or verbal quotation by us represents an offer to publish editorial content. A binding contract will only be formed when we accept the completed editorial briefing form or generate a GST- compliant invoice for that editorial.

6.2 For online Editorial content, the customer must a) submit KarryOn Editorial briefing document ten (10) working days prior to the scheduled publishing date.

6.3 If the Editorial briefing document is not returned within the specified timeframe, the booking shall be deemed cancelled and will be charged at the full supplied rate.

6.4 We reserve the right to set the tone of voice in headlines, copy and images.

Social Content

7.1 We reserve the right to set the tone of voice in headlines, copy and images.

7.2 If you wish to post a comment on our website, you must sign in using your Facebook account. You warrant any content you post which may include text, graphics or images is your own work. To the extent any content you post may be subject to copyright rules, you warrant you are licensed to use and reproduce such material on our websites without infringement.

7.3 We reserve the right to remove without notice any content posted to our websites which is illegal or may offend, harass, discriminate, defame, or infringe on the rights of or safety of others.

7.4 We do not necessarily endorse, support or agree with the views and opinions contained within posts on our websites. We will not be liable to you for any loss or damages in contract, statute or tort arising out of or in connection with your use of our website. Further, you indemnify us from and against all liability, claims, loss or damage which may arise out of or connection with the publication and use of the content on our websites.

Videography / Photography

8.1 Payment for videography and/or photography may be required upfront and/or before exchange of content files. 

Events

9.1 All advertising bookings are subject to availability and are to be used within a 6 month period.

9.2 KARRYON is not liable for any circumstances pertaining to events that may be deemed as out of our control.

9.3 KARRYON is not liable for any thefts or loss which is suffered directly or indirectly in connection with events.

9.4 KARRYON reserves the right to reschedule or amend events proceeding in accordance with operating requirements or circumstances beyond our control

9.5 A cancellation fee of 100% applies to any cancellation from sponsors.

Third-Party Provider additional terms

10.1 You agree to comply with all applicable third-party provider terms including but not limited to their terms and conditions of the following businesses: Facebook, Instagram, LinkedIn, Campaign Monitor, dfp and OneStreamLive.

Amendment Fees

11.1 The Customer must promptly: a) check proofs of advertising, editorials and advertorials and b) notify us of any changes or amendments in same.

11.2 KarryOn reserves the right to charge amendment fees of $125/hr to work referenced above for changes that take in excess of two hours to implement. 

Campaign Reporting

12.1 KarryOn endeavours to provide final campaign reports within four weeks or less after the final activation date or upon request. Any requests to supply interim reports or analytics will incur additional fees.

Deliverables

13.1 All advertising bookings are subject to availability and are to be used within a 6 month period.

13.2 KarryOn is not liable for any circumstances pertaining to events that may be deemed as out of our control.

13.3 KarryOn is not liable for any thefts or loss which is suffered directly or indirectly in connection with events.

13.4 KarryOn reserves the right to reschedule or amend events proceedings in accordance with operating requirements or circumstances beyond our control

13.5 A cancellation fee of 100% applies to any cancellation from sponsors.

13.6 If the customer needs to postpone confirmed advertising dates, KARRYON will look at availability and see if this is possible however we will need a minimum of 4 weeks notice. If the request is within 4 weeks, then this is deemed as a cancellation.

Advertising rates, taxes and commission

14.1 The Customer must pay for advertising in accordance with our “Services Guide” or written quotation.

14.2 a) Advertising rates may be varied at any time by us without notice and b) are exclusive of Australian GST

14.3 All rates included 10% advertising agent’s commission. *Except in conjunction with other discounts or special offers.

Payment

15.1 A cancellation fee of 100% applies to any cancellation following submission of a signed booking form.

15.2 The New KARRYON Customer must pay 50% in advance to secure the agreed campaign dates or as stated in this contract. For approved partners our terms are 21 days after the invoice date unless otherwise specified. If the campaign commencement date is within 21 days, then full payment is due outside of 48 hours of the commencement date.

15.3 Payment is accepted via EFT and eway.

15.4 Advertising once paid is non-refundable.

Failure to Pay

16.1 If a Customer fails to pay for advertising we may
a) cancel any advertising
b) require prepayment for further advertising
c) charge a late payment fee or
d) take proceedings against the Customer for any outstanding amounts.

Liability

17.1 The Customer indemnifies us and its officers, employees, contractors and agents against any costs, expenses, losses or damages suffered or incurred by a Customer arising from our failure to publish advertising in accordance with a Customer’s request.

Governing Law / Notice

18.1 These Terms and Conditions shall be construed and interpreted according to the laws of the State of New South Wales without reference to conflicts of law provisions. The parties hereby consent to the exclusive jurisdiction of the Courts of New South Wales and any dispute resolution to be held in Sydney, New South Wales, Australia.

Force Majeure

19.1 We shall not be in default or otherwise liable for any delay in or failure of its performance under these Terms and conditions where such delay or failure arises by any reason of any act of God, or any government or governmental body, acts of war, the elements, strikes or labour disputes, or other cause beyond the control of us.

For all other queries or enquiries, please email checkin@karryon.com.au