Travellers looking for help with their AirAsia bookings are being warned to double-check where that assistance comes from after the airline flagged a scam circulating on social media involving fake customer service contact details.
AirAsia says posts promoting a phone number as an official support line are misleading as the number has no connection to the airline and is believed to be part of a scheme targeting travellers seeking help with their bookings.
With this in mind, the Malaysian-based carrier is urging customers to avoid calling numbers found on unofficial websites or social media posts.
According to the carrier, travellers should also be cautious about links shared via WhatsApp or other messaging platforms.
In a statement, AirAsia stresses that it does not offer customer service via phone calls, but through AskBo, the airline’s digital support platform.
Customers can access AskBo via the AirAsia MOVE app or the airline’s official website.
The airline says travellers should only rely on verified AirAsia channels when seeking support or sharing booking details.
Earlier this month, AK announced it was cutting two Aussie routes from late April after less than a year in the market.
KARRYON UNPACKS: Travel scams are getting more sophisticated and airlines are pushing harder to warn customers early. For travellers, this is another reminder of the value of booking through trusted channels. So when things go wrong, customers know exactly who to call.
