Online training. Ideally, it should be engaging, useful and easy to follow. Qantas Learning Hub definitely ticks those boxes and more, because our readers have voted it in as the best online training platform in the inaugural KARRYON Awards.

The Qantas Learning Hub skills up Travel Agents on everything they need to know about the Flying Roo: from support, sales, and fares, right through to product, networks and partner alliances – all accessible 24/7 on your desktop, mobile or tablet.

We chatted with Qantas’ Head of Agency Partnerships Rob Harrison who accepted the award for the Qantas Learning Hub on behalf of the Learning and Development team led by Kim Herbert-Jones.

What does winning a KARRYON Industry Award mean to your team?


Our team aims to provide engaging and meaningful learning opportunities to help make it easier for our agency partners to sell Qantas, and this award is a reflection that we’re achieving this.

We’re pleased that agents appreciate the content on the site and will work hard to ensure it continues to develop as a valuable, interactive and informative tool.

How do you and your team make an impression to agents and consumers?

Rob Harrison

We tailor the site and all of our content to our audience. We know agents have very busy days so we’re all about short, sharp, diverse learning. Our learning bites range from 2-15 minutes using video, podcasts, gamification, e-learns and face-to-face classes.

A lot of thought goes into the content we create as we want to ensure agents have access to the right information about our products and services to allow them to create great experiences for our mutual customers. We’ve also recently launched our new Learning Hub Member Benefits Program where agents can be rewarded for the learning they complete.

How important is your organisation to the industry?

Qantas has a long and proud history of partnership with the Australian travel industry. We value the role our agency partners play in connecting with our mutual customers and keeping them informed.

We support the industry and our agency partners through the Learning Hub in addition to a range of face-to-face events throughout the year including agent experience days to allow agents to immerse themselves in the world of Qantas.

What do you love most about the travel industry?

The important role it plays in connecting people around Australia and the world, and working with partners who have a shared passion to help create the best possible travel experience for customers every time – right from booking through to arrival.

What do you think the future holds for the travel industry?

The Qantas 787-9 Dreamliner

The Qantas 787-9 Dreamliner

The travel experience for Australians has never been better. Qantas is opening up new routes with its next-generation aircraft, the Dreamliner, offering a new level of comfort and setting a new standard for the industry.

Right across our business, we’re working to create more value for our customers with things like free Wi-Fi, research into health and wellbeing for long-haul travel and new ways to earn and redeem Qantas Points.

We’re exploring direct flights between the East Coast of Australia to London and New York by 2022, the next revolution for air travel in Australia.

The lesson we’ve learned in our 98-year history is the need to be agile and adapt, and a key part of this is working closely with our agency partners on this journey.

Any advice to an individual thinking of joining the industry?

It is truly an exciting time for aviation. It’s fast-paced, you’ll be constantly learning and meeting interesting people and joining an industry that helps create lifelong memories through travel.

Find out more:


Thanks to our sponsor nib travel insurance.



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Please join us in congratulating Qantas Learning Hub on a job well done!