It’s an exciting time in the travel industry, and with it comes exciting opportunities. Like becoming Helloworld’s National Operations Manager! If you’re skilled, passionate, and have a can-do attitude that nets proven results, this is the chance you’ve been waiting for! Don’t miss your chance to join one of Australia’s largest travel businesses, apply now.
Committed to delivering outstanding service, Helloworld seeks a powerhouse rockstar to lead their Melbourne, Sydney, and Perth reservations centres to ensure their customer service promises are met and exceeded. You will be the cheerleader for the Helloworld Wholesale Brands including Viva Holidays, Sunlover Holidays, Cruiseco and ReadyRooms. Could it be you? If you tick the boxes below, be sure to get your application in soon.
Your responsibilities will include:
- Lead the Wholesale Division reservations centres in Melbourne, Sydney, and Perth to meet and exceed KPIs
- Create a ‘sales team‘ environment in the Operations centres, ensuring the consultants are motivated and keen to upsell and reach the united goal to increase revenue and margin
- Set revenue targets, monitor, and coach on individual development needs
- Recruit, induct, and set workforce rosters to minimise the impact on the agent network while balancing headcount budgets
- Report and track revenue metrics and instigate actions plans to ensure revenue protection
- Liaise with suppliers on dispute resolution matters
- Drive an exceptional customer experience across our agent network
- Lead training programmes to upskill teams on product knowledge
- Attend fam trips and promote preferred supplier partner products
- Lead a small group of Team Leaders
What will give you an edge?
- A proven ability to lead and manage a large and diverse workforce
- Extensive customer service and stakeholder management experience
- Vast experience in an operations supervisory or higher role, managing call and sales centres
- Proven ability to build a network of effective relationships at a senior executive level
- Proven analytical and problem-solving prowess
- Experience in the development of key performance measurement tools
- Experience in the travel industry (highly desirable)
- Customer focused
- Proven people management skills
- Well-developed communication abilities to complement your strong reporting and analytical skills
- Sound understanding of contact centre methodologies
What’s in it for you?
- Staff discounts on travel and opportunities for discounted family travel!
- Opportunities to join in famils
- Attending regular staff and industry events
- A focus on your career progression and support
Helloworld Travel application need-to-knows
If working for a geographically dispersed business has its appeal, then you’ll love working for Helloworld. Particularly as interstate travel may be required from time to time to provide support and advice to your team.
Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. As a people leader, it is crucial you uphold those values, demonstrate strong leadership, and foster an environment that values diversity and opportunity.
Having employees from diverse backgrounds brings a wealth of perspective and experience to our team. Hence, we encourage people from all backgrounds to apply even if they don’t tick all the requirements.
How to apply
To get ahead in your travel industry career, send your resume and cover letter to HR@helloworld.com.au, and tell them that Karryon sent you.
Applications close on 28 February 2023 (unless a successful candidate is found sooner).
Go for it: carpe diem and all that!
Good luck!
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